Multi-Channel Customer Experience Specialist

Asia Peopleworks Inc.; Manila; On-site; PHP 223,200 - 279,000; Full time

Job summary

A customer service company in Metro Manila is seeking a Customer Service Representative to assist customers through phone, email, chat, or in-person interactions. This role requires strong verbal and written communication skills and a positive customer service attitude. Ideal candidates, including fresh graduates, must be detail-oriented, multitasking, and capable of managing customer inquiries professionally. The company offers a dynamic work environment with potential for career growth.

Qualifications

• Fresh graduates are highly encouraged to apply.
• Willing to learn new systems, tools, and processes.
• Punctual, reliable, and willing to work on shifting schedules.

Responsibilities

• Assist customers with inquiries through multiple channels.
• Log calls properly in the Call Log System.
• Handle escalated customer complaints and complex issues.
• Prepare and submit daily, weekly, and monthly reports.
• Facilitate bookings request and cancellations.

Skills

Good verbal and written communication skills

Strong customer service attitude

Ability to handle inquiries politely

Multitasking

Detail-oriented

Education

Bachelor’s Degree in any field

Tools

MS Word

Excel

Email

Internet navigation

Job description

A customer service company in Metro Manila is seeking a Customer Service Representative to assist customers through phone, email, chat, or in-person interactions. This role requires strong verbal and written communication skills and a positive customer service attitude. Ideal candidates, including fresh graduates, must be detail-oriented, multitasking, and capable of managing customer inquiries professionally. The company offers a dynamic work environment with potential for career growth.