Multi-Channel Customer Experience Champion

VXI Global Holdings B.V. (Philippines); Santa Clara; On-site; PHP 180,000 - 300,000; Full time

Job summary

VXI Global Holdings B.V. (Philippines) is seeking a customer service representative to respond to inquiries via telephone, email, chat and social media while delivering exceptional service and timely solutions.

You will address customer concerns, escalate issues per SOPs, document interactions, and maintain strong attendance and adherence to QA guidelines in a fast-paced, customer-focused environment.

Responsibilities

• Respond to customer inquiries (via telephone, email, chat, social media and other mediums according to assigned team requirements)
• Provide exceptional service to customers during each interaction
• Address customer concerns and/or provide solutions
• Adhere to all company guidelines regarding the delivery of service and support to customers
• Escalate problematic customer issues to management according to standard operating procedures
• Properly document each customer interaction according to company standard operating procedures
• Maintain an excellent on-time attendance record (schedule adherence)
• Adhere to company quality assurance guidelines and standard operating procedures
• Act with the highest levels of integrity and professionalism in each customer interaction

Job description

VXI Global Holdings B.V. (Philippines) is seeking a customer service representative to respond to inquiries via telephone, email, chat and social media while delivering exceptional service and timely solutions.

You will address customer concerns, escalate issues per SOPs, document interactions, and maintain strong attendance and adherence to QA guidelines in a fast-paced, customer-focused environment.