Back Office Support - Financial Account

Santaisabel; Taguig; On-site; PHP 190,000 - 234,000; Full time

Job summary

A leading BPO company in Taguig City is looking for an entry-level candidate to implement new products and services for clients. This role requires a Bachelor's degree or high school diploma. Candidates must be amenable to onsite work, flexible with schedules, and have strong customer service skills. Responsibilities include analyzing client requirements, performing maintenance on client profiles, and ensuring quality compliance in all tasks. Join a team focused on learning and growth.

Qualifications

• Candidate must possess at least a Bachelor's/College Degree, High School Diploma, or Senior High School Diploma.
• Fresh Graduate or Entry Level specializing in BPO/Call Center or equivalent.
• Willingness to work 100% onsite in Taguig NCR.

Responsibilities

• Implement standard new products and services for clients.
• Analyze requirements and gather deliverables to complete the implementation.
• Perform maintenance on existing client profiles.
• Coordinate with higher support levels for out-of-scope concerns.

Skills

Customer service orientation

Teamwork

Adaptability

Analytical skills

Education

Bachelor's/College Degree or High School Diploma

High School Diploma

Senior High School Diploma

Job description

National Capital Region (NCR), Taguig City

• Candidate must possess at least a Bachelor's/College Degree, High School Diploma, Senior High School Diploma on any course.
• Fresh Grad / Entry Level specializing in BPO/Call Center or equivalent.

Responsibilities

• . Implements standard new products and services for clients.
• . Analyzing requirements and gathering deliverables to complete the implementation
• . Performing maintenance on existing client profiles and maintaining client-specific operating procedures
• . Coordinates with a higher level of support for out-of-scope type concerns

Additional Requirements

• Amenable to working 100% onsite.
• Amenable to work on a graveyard and shifting schedule
• Proactive and ability to work independently.
• Schedule Adherence: Complies to assigned shift schedules (including but not limited to Start Time, End Time, and Breaks/Lunch); complies with rest day schedules; adheres to leaves filing policy outlined by the engagement/company
• Quality Compliance: Follows all quality standards following the engagement/company policies; Ensures all quality deficiencies are corrected promptly for activities in their function
• Teamwork and Communications: Ensures attendance to all required meetings (either for engagement-related meetings or for company-related meetings); Acts as backup for teammates and addresses excessive call volume caused by absenteeism
• Can work under pressure
• Must be flexible with the ability to adapt to changes quickly.
• At our company, we value continuous learning and growth. We are committed to providing the necessary support and resources to enhance your skills and knowledge. We encourage a proactive and customer service-oriented mindset, are receptive to feedback, and are always open to learning.

Additional Info

• Location: Taguig City, National Capital Region (NCR).