Mortgage Processing Pro: Drive HELOC & Refinance Approvals

Aumni; Metro Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

JPMorgan Chase Philippines is seeking a Mortgage Processor II to guide customers through HELOC and refinance loan processes from conditional approval to underwriting. You will communicate conditions, gather documents, and maintain accurate updates while collaborating with underwriting and other teams.

In a high-volume operations environment, you will build trusted relationships through proactive updates and clear explanations, ensuring a smooth end-to-end borrower experience.

Qualifications

• Willing to start in February 2027.
• Excellent verbal and written communication skills.
• Ability to manage multiple active loans and tasks while meeting deadlines and quality standards.
• Strong customer service skills, including the ability to explain process steps and requirements clearly over the phone.
• Experience gathering, reviewing, and tracking documentation with strong attention to detail.

Responsibilities

• Guide customers through the loan process from conditional approval through final underwriting approval.
• Contact customers after conditional approval, upon final approval, and at key points in between to provide updates and set expectations.
• Review loan conditions and request outstanding documentation to support timely underwriting decisions.
• Explain loan terms, conditions, programs, and fees in a clear, respectful, customer-friendly manner.
• Obtain required information and documentation from customers and co-customers to complete action items.
• Update loan status, customer details, and communications in the loan processing system and maintain accurate contact logs.
• Address customer questions, issues, and concerns promptly, involving the appropriate lending partner when needed.
• Escalate risks, complaints, or complex cases to your manager following defined procedures.
• Prioritize daily work from assigned queues to meet service level and quality expectations.

Skills

Excellent communication

Written communication

Multitasking

Attention to detail

Discretion with sensitive information

Problem solving

Job description

JPMorgan Chase Philippines is seeking a Mortgage Processor II to guide customers through HELOC and refinance loan processes from conditional approval to underwriting. You will communicate conditions, gather documents, and maintain accurate updates while collaborating with underwriting and other teams.

In a high-volume operations environment, you will build trusted relationships through proactive updates and clear explanations, ensuring a smooth end-to-end borrower experience.