Bilingual Mortgage Processor II - Home Loans & HELOC

JPMorgan Chase & Co.; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

JPMorgan Chase & Co. in Manila, Philippines seeks a Mortgage Processor II to guide customers through HELOC and refinance loans from conditional approval to final underwriting. You will communicate conditions, gather documents, and keep precise records in a fast-paced, customer-focused environment.

The role emphasizes proactive updates, clear explanations, and collaboration with lending partners to resolve issues and ensure a smooth end-to-end experience.

Qualifications

• Willing to start in February 2027.

Responsibilities

• Guide customers through the loan process from conditional approval through final underwriting approval.
• Contact customers after conditional approval and at key points to provide updates and set expectations.
• Review loan conditions and request outstanding documentation to support underwriting decisions.
• Explain loan terms, conditions, programs, and fees clearly and respectfully.
• Obtain required information from customers to complete action items.
• Update loan status and logs in the processing system with accurate notes.

Skills

Spanish fluency

English fluency

Customer service

Attention to detail

Problem solving

Data privacy

Clear communicator

Job description

JPMorgan Chase & Co. in Manila, Philippines seeks a Mortgage Processor II to guide customers through HELOC and refinance loans from conditional approval to final underwriting. You will communicate conditions, gather documents, and keep precise records in a fast-paced, customer-focused environment.

The role emphasizes proactive updates, clear explanations, and collaboration with lending partners to resolve issues and ensure a smooth end-to-end experience.