Mortgage Loan Processor II: Elevate Home Financing

JPMorgan Chase Bank, N.A.; Taguig; On-site; PHP 360,000 - 720,000; Full time

Benefits offered by this job

Restaurant d'entreprise

Indemnités de stage/alternance

Job summary

JPMorgan Chase Bank, N.A. Philippines is seeking a Mortgage Processor II within Mortgage Operations to guide customers through HELOC and refinance loan processes from conditional approval to final underwriting.

You will communicate conditions, collect documentation, and update records in the processing system while collaborating with home lending advisors, underwriting, and closing teams to resolve issues and ensure a smooth end-to-end experience.

Qualifications

• Willing to start in February 2027.
• Excellent verbal and written communication skills.
• Ability to manage multiple active loans and tasks while meeting deadlines and quality standards.
• Strong customer service skills, including the ability to explain process steps and requirements clearly over the phone.
• Experience gathering, reviewing, and tracking documentation with strong attention to detail.
• Strong written communication skills for accurate, professional customer notes and contact logs.
• Ability to handle sensitive customer information with discretion and follow data privacy requirements.
• Proven problem-solving skills, including knowing when and how to elevate issues.
• Comfort working in a process-driven environment with assigned queues and measurable service expectations.
• Ability to meet any applicable licensing or registration requirements for the role (where required).

Responsibilities

• Guide customers through the loan process from conditional approval through final underwriting approval
• Contact customers after conditional approval, upon final approval, and at key points in between to provide updates and set expectations
• Review loan conditions and request outstanding documentation to support timely underwriting decisions
• Explain loan terms, conditions, programs, and fees in a clear, respectful, customer-friendly manner
• Obtain required information and documentation from customers and co-customers to complete action items
• Update loan status, customer details, and communications in the loan processing system and maintain accurate contact logs
• Address customer questions, issues, and concerns promptly, involving the appropriate lending partner when needed
• Escalate risks, complaints, or complex cases to your manager following defined procedures
• Prioritize daily work from assigned queues to meet service level and quality expectations

Skills

Verbal & written communication

Multitasking

Customer service

Documentation

Data privacy

Problem solving

Process adherence

Licensing compliance

Job description

JPMorgan Chase Bank, N.A. Philippines is seeking a Mortgage Processor II within Mortgage Operations to guide customers through HELOC and refinance loan processes from conditional approval to final underwriting.

You will communicate conditions, collect documentation, and update records in the processing system while collaborating with home lending advisors, underwriting, and closing teams to resolve issues and ensure a smooth end-to-end experience.