Bilingual Mortgage Processor II: HELOC & Refinance

JPMorgan Chase Bank, N.A.; Taguig; On-site; PHP 420,000 - 640,000; Full time

Job summary

JPMorgan Chase Bank, N.A. is seeking a Mortgage Processor II within Mortgage Operations in Manila.

You will guide customers through HELOC and refinance loan processes from conditional approval to final underwriting, communicating conditions, gathering docs, and maintaining accurate records. You will collaborate with home lending advisors, underwriting, and closing teams to resolve issues and support a smooth end-to-end experience.

Qualifications

• Fluent in English and Spanish with strong written and verbal communication skills.

Responsibilities

• Guide customers through the loan process from conditional approval to final underwriting.
• Communicate loan conditions and required documentation clearly to customers.
• Maintain accurate loan status and contact logs in the processing system.
• Coordinate with internal partners to resolve issues and escalate when needed.

Skills

Bilingual English/Spanish

Customer service

Documentation management

Multitasking

Problem solving

Tools

Loan processing system

Job description

JPMorgan Chase Bank, N.A. is seeking a Mortgage Processor II within Mortgage Operations in Manila.

You will guide customers through HELOC and refinance loan processes from conditional approval to final underwriting, communicating conditions, gathering docs, and maintaining accurate records. You will collaborate with home lending advisors, underwriting, and closing teams to resolve issues and support a smooth end-to-end experience.