Spanish Bilingual Mortgage Processor II: Home Loans

Next Frontier Capital; Metro Manila; On-site; PHP 420,000 - 540,000; Full time

Job summary

JPMorgan Chase in the Philippines is seeking a Spanish bilingual Mortgage Processor II to guide customers through home equity and refinance loan processes from conditional approval to final underwriting.

You will communicate conditions, collect documents, and maintain accurate records in the loan processing system while collaborating with internal partners to resolve issues and move loans forward.

Qualifications

• Bilingual in Spanish and English with strong written and verbal skills.
• Ability to manage multiple loans and tasks while meeting deadlines and quality standards.
• Strong customer service skills to explain steps clearly over the phone or in writing.

Responsibilities

• Guide customers through the loan process from conditional approval through final underwriting.
• Provide updates and set expectations at key milestones.
• Review conditions and request missing documentation to support underwriting decisions.
• Explain loan terms, programs, and fees clearly to customers.
• Update loan status and logs in the processing system.

Skills

Spanish-English bilingual

Multi-loan management

Clear communication

Tools

Loan processing system

Job description

JPMorgan Chase in the Philippines is seeking a Spanish bilingual Mortgage Processor II to guide customers through home equity and refinance loan processes from conditional approval to final underwriting.

You will communicate conditions, collect documents, and maintain accurate records in the loan processing system while collaborating with internal partners to resolve issues and move loans forward.