Mortgage Fulfillment Specialist — Growth & Training Track

EastWest Bank; Philippines; On-site; PHP 223,000 - 357,000; Full time

Job summary

East West Banking Corporation in Makati is seeking a Mortgage Fulfillment Associate to review and validate pre-booking and documentation for Mortgage, EEL, and bank-related transactions. You will ensure accurate loan booking in the core system, support AML/KYC processes, and coordinate with sales and operations to maintain compliance and timely processing.

Fresh graduates or professionals may apply; strong computer skills along with attention to detail are essential.

Qualifications

• Holder of any Bachelor's degree.
• Open to fresh graduates or candidates with no prior experience in consumer lending who are eager to learn and build a career in banking operations.
• Demonstrates proficiency in using computer applications and navigating system-based processes.
• Highly organized with strong attention to detail and the ability to manage tasks accurately and efficiently.
• Results-oriented with good communication skills and the ability to collaborate effectively with internal stakeholders.

Responsibilities

• Review and validate pre-booking, pre-annotation, and pre-issuance documentation requirements for Mortgage, EEL, and Bank Guarantee transactions to ensure compliance with internal policies and regulatory standards.
• Conduct documentation and compliance reviews, coordinate findings with Sales Officers and relevant units, prepare loan recommendation and review reports, and endorse eligible accounts for final approval and booking.
• Perform manual loan and account set-up in T24, including RIM, limits, and loan creation for salary loans, EEL accounts, construction releases, and accounts requiring manual intervention due to system interface issues.
• Process account maintenance and adjustments in T24, monitor system interfaces, and ensure timely and accurate completion of post-booking activities.
• Manage AML/KYC compliance requirements, including client onboarding, risk assessment and tagging, due diligence and enhanced due diligence reviews, watchlist screening, and maintenance of client records.
• Support regulatory reporting and compliance by ensuring accurate transaction capture, timely submission of required AML-related documentation, and proper record keeping in accordance with AML laws, BSP regulations, and company policies.
• Maintain custody of developer and broker documents, support AML training compliance across assigned teams, and perform other duties and projects as assigned.

Skills

Attention to detail

Communication skills

Organizational skills

Team collaboration

Computer proficiency

Education

Bachelor's degree

Tools

T24

Job description

East West Banking Corporation in Makati is seeking a Mortgage Fulfillment Associate to review and validate pre-booking and documentation for Mortgage, EEL, and bank-related transactions. You will ensure accurate loan booking in the core system, support AML/KYC processes, and coordinate with sales and operations to maintain compliance and timely processing.

Fresh graduates or professionals may apply; strong computer skills along with attention to detail are essential.