Mortgage Fulfillment Specialist — Onsite (Makati)

EastWest Bank; Makati; On-site; PHP 260,000 - 380,000; Full time

Job summary

East West Banking Corporation in Makati is seeking a Sales Support Associate (Customer Fulfillment) to support end-to-end mortgage loan fulfillment by reviewing applications, coordinating client requirements, preparing loan documents, and ensuring timely processing. You will help deliver a smooth customer experience while maintaining accuracy, productivity, and service standards.

The role is onsite in Makati within Retail Banking, offering opportunities to grow with a highly engaged team and to

Qualifications

• Bachelor's degree required.
• 6 months or more relevant banking/loan processing experience.
• Proficient in MS Office and documentation coordination.

Responsibilities

• Review and pre-screen loan applications for completeness and eligibility.
• Send Notices of Approval and coordinate loan signing for onboarding.
• Coordinate issuance of Bank Guarantees and prepare accounts for annotation.
• Prepare loan documents based on CAMs and ensure all requirements are met.
• Work with internal and external stakeholders to verify documents throughout the loan process.
• Monitor progress and maintain records to meet service levels.

Skills

Microsoft Office

Attention to detail

Communication skills

Organization skills

Education

Bachelor's degree

Job description

East West Banking Corporation in Makati is seeking a Sales Support Associate (Customer Fulfillment) to support end-to-end mortgage loan fulfillment by reviewing applications, coordinating client requirements, preparing loan documents, and ensuring timely processing. You will help deliver a smooth customer experience while maintaining accuracy, productivity, and service standards.

The role is onsite in Makati within Retail Banking, offering opportunities to grow with a highly engaged team and to