Mortgage Fulfillment Specialist - Onsite (Makati)

East West Banking Corporation; Taguig; Hybrid; PHP 300,000 - 480,000; Full time

Benefits offered by this job

Career development

Competitive salary

Incentives & recognition

Mentorship & industry experts

Career progression

Job summary

East West Banking Corporation in Makati is seeking a Sales Support Associate (Customer Fulfillment) to support end-to-end mortgage loan fulfillment. You will review applications, coordinate client requirements, prepare loan documents, and ensure timely processing to deliver a smooth customer experience.

The role requires a Bachelor's degree and 6+ months in banking or loan processing, with strong MS Office skills and a process- and results-driven mindset.

Qualifications

• Holder of a Bachelor's degree.
• At least 6 months of relevant banking, loan processing, or mortgage operations experience.
• Experience in handling loan applications, documentation review, and coordination with clients and stakeholders.
• Proficiency in Microsoft Office applications and report preparation.
• Strong analytical, communication, organization, and attention-to-detail skills with a process- and results-oriented mindset.

Responsibilities

• Review and pre-screen loan applications from sales channels and branches to ensure completeness, accuracy, and eligibility for processing.
• Send Notices of Approval and coordinate loan signing activities to support a smooth and timely customer onboarding experience.
• Coordinate the issuance of Bank Guarantees and prepare accounts for annotation and endorsement prior to booking.
• Prepare loan and mortgage documents based on approved Credit Approval Memos (CAM) and ensure all documentation requirements are met before booking.
• Work closely with internal and external stakeholders to obtain, verify, and follow up on required documents and requests throughout the loan process.
• Monitor application progress, maintain accurate records, and ensure service level standards are met to support timely loan fulfillment and customer satisfaction.

Skills

Analytical skills

Communication

Organizational skills

Attention to detail

Education

Bachelor's degree

Tools

Microsoft Office

Job description

East West Banking Corporation in Makati is seeking a Sales Support Associate (Customer Fulfillment) to support end-to-end mortgage loan fulfillment. You will review applications, coordinate client requirements, prepare loan documents, and ensure timely processing to deliver a smooth customer experience.

The role requires a Bachelor's degree and 6+ months in banking or loan processing, with strong MS Office skills and a process- and results-driven mindset.