Mortgage Fulfillment Associate

East West Banking Corporatio; Philippines; On-site; PHP 279,000 - 502,000; Full time

Job summary

East West Banking Corporation in Makati seeks a Mortgage Fulfillment Associate to review pre-booking requirements and ensure accurate loan booking in T24. You will support AML/KYC processes and manage manual loan set-ups, coordinating with Sales and operations teams.

The role suits fresh graduates or professionals eager to start a banking operations career. Onsite work, exposure to regulatory compliance, and a collaborative team environment await.

Qualifications

• Bachelor's degree holders only.
• Open to fresh graduates or candidates with no prior experience.
• Proficient in computer applications and system-based processes.
• Highly organized with strong attention to detail.
• Good communication and collaboration with internal stakeholders.

Responsibilities

• Review and validate pre-booking, pre-annotation, and pre-issuance documentation for Mortgage and EEL transactions.
• Coordinate findings with Sales Officers and units; prepare loan recommendations and review reports.
• Perform manual loan and account set-up in T24; handle salary loans and EEL accounts.
• Process account maintenance and adjustments in T24; monitor interfaces and post-booking activities.
• Support AML/KYC compliance, client onboarding, due diligence, and watchlist screening.
• Assist regulatory reporting and proper record keeping in line with policies.

Skills

MS Office

Attention to detail

Communication skills

Team collaboration

Documentation

Education

Bachelor's degree

Job description

Makati City, Metro Manila, Philippines Operations Cluster

About the job Mortgage Fulfillment Associate

About the Job

Location: Makati

Corporate Title: Rank and File - E

Work Arrangement: Onsite

Our Operations team is looking for fresh graduates and experienced professionals to join us in Makati with the role of Mortgage Fulfillment Associate.

In this role, you will review and validate pre-booking requirements and documentation for Mortgage and (Emerging Enterprise Lending) EEL loans, ensure accurate loan booking and adjustments in T24, and support key compliance activities including pre-booking, pre-annotation, and bank guarantee reviews. You will also manage manual loan set‑ups and account maintenance, coordinate with sales and operations teams, oversee custodianship of developer and broker documents, monitor system interfaces, and perform other duties as assigned.

East West Banking Corporation (EastWest) is one of the largest universal banks in the Philippines, and is committed to continuously invest in people and in process, product, and service enhancements, and embrace new ideas to enhance the EastWest experience.

We empower our employees to drive their careers and are committed to provide the runway for them to grow. We value teamwork and individual initiative. Join us and be part of a highly engaged team, and a workplace that promotes development and goal attainment.

Whether you're just starting out, or already a seasoned professional, EastWest can help you unleash your potential, and bridge the gap between dream to success.

What the role will entail

• Review and validate pre-booking, pre-annotation, and pre-issuance documentation requirements for Mortgage, EEL, and Bank Guarantee transactions to ensure compliance with internal policies and regulatory standards.
• Conduct documentation and compliance reviews, coordinate findings with Sales Officers and relevant units, prepare loan recommendation and review reports, and endorse eligible accounts for final approval and booking.
• Perform manual loan and account set-up in T24, including RIM, limits, and loan creation for salary loans, EEL accounts, construction releases, and accounts requiring manual intervention due to system interface issues.
• Process account maintenance and adjustments in T24, monitor system interfaces, and ensure timely and accurate completion of post-booking activities.
• Manage AML/KYC compliance requirements, including client onboarding, risk assessment and tagging, due diligence and enhanced due diligence reviews, watchlist screening, and maintenance of client records.
• Support regulatory reporting and compliance by ensuring accurate transaction capture, timely submission of required AML-related documentation, and proper record keeping in accordance with AML laws, BSP regulations, and company policies.
• Maintain custody of developer and broker documents, support AML training compliance across assigned teams, and perform other duties and projects as assigned.

What we're looking for

• Holder of any Bachelor's degree
• Open to fresh graduates or candidates with no prior experience in consumer lending who are eager to learn and build a career in banking operations.
• Demonstrates proficiency in using computer applications and navigating system-based processes.
• Highly organized with strong attention to detail and the ability to manage tasks accurately and efficiently.
• Results-oriented with good communication skills and the ability to collaborate effectively with internal stakeholders.

What you can expect from joining our team

• Career development and training opportunities
• Competitive salary package and benefits
• Performance-based incentives and recognition programs to reward high-performing individuals
• Opportunity to work with industry experts and be mentored by them
• Defined career progression paths to guide you in your professional growth