Mortgage Customer Care Specialist - Flexible Hours & Growth

Sutherland; Philippines; Presencial; PHP 268.000 - 402.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid training

Paid time off

Health benefits

HMO + Dependent

Flexible scheduling

Performance incentives

World-class virtual support

Career development & advancement

Descripción de la vacante

Sutherland is seeking a Customer Service Associate for our Mortgage Account in the Philippines. You will assist customers by addressing account concerns, guiding payment options, and ensuring accurate resolution of credit-related issues with a focus on compliance and high service standards.

Applicants should have at least a High School diploma and a minimum of 1 year in a BPO environment, with strong verbal and written communication skills and hands-on experience with AI tools like ChatGPT to

Formación

• High School diploma is required.
• Minimum of 1 year in a BPO environment.
• Excellent verbal and written communication skills.
• Hands-on experience using AI tools (e.g., ChatGPT) to support outputs.

Responsabilidades

• Provide excellent customer service by phone, addressing concerns or disputes regarding services.
• Explain account delinquency and collect required payments.
• Offer guidance on payment options and ensure accurate resolution.
• Document all actions taken during each customer transaction.
• Cooperate with regulatory requirements and company policies.
• Be flexible with shift schedules and willing to work overtime as needed.
• Participate in team meetings, trainings, and program-related events.

Conocimientos

Customer service

Verbal & written communication

AI tools usage

Educación

High School diploma

Herramientas

ChatGPT

Descripción del empleo

Sutherland is seeking a Customer Service Associate for our Mortgage Account in the Philippines. You will assist customers by addressing account concerns, guiding payment options, and ensuring accurate resolution of credit-related issues with a focus on compliance and high service standards.

Applicants should have at least a High School diploma and a minimum of 1 year in a BPO environment, with strong verbal and written communication skills and hands-on experience with AI tools like ChatGPT to