US Mortgage Customer Service Representative

Our Clients; Quezon City; On-site; PHP 300,000 - 420,000; Full time

Job summary

Our Clients in the Philippines seeks a detail-oriented Production Agent with mortgage expertise to support international banking operations. This role focuses on high-quality telephony assistance, handling borrower inquiries, and processing mortgage workflows for US and UK clients.

The ideal candidate has hands-on mortgage experience in US banking, strong communication skills, and the ability to log case details accurately in banking databases.

Qualifications

• Hands-on mortgage experience in US banking or financial services is required.
• 1–2 years of telephony support experience in US/UK banking accounts is preferred.
• Education can be high school or higher, including some college.

Responsibilities

• Provide end-to-end voice and operational support for mortgage customers.
• Handle inquiries regarding mortgage accounts, loan documentation, verification, and payment processing.
• Record case details, workflow status, and customer interactions in banking databases.
• Ensure compliance with privacy standards and quality benchmarks.

Skills

Mortgage experience

Telephony support

US/UK banking

Education

High School diploma or higher

Job description

Role Overview:

We are seeking a detail-oriented Production Agent with mortgage expertise to join our international banking support operations. This role focuses on delivering high-quality telephony assistance, handling borrower inquiries, and processing specialized mortgage workflows for global financial services.

Key Responsibilities:

• Provide end-to-end voice and operational support for banking and mortgage customers.
• Handle inquiries regarding mortgage accounts, loan documentation, verification, and payment processing.
• Ensure strict adherence to US banking compliance rules, privacy standards, and quality benchmarks.
• Accurately record case details, workflow status, and customer interactions in banking database systems.

Qualifications Required:

• Education: High School graduate (old curriculum), Senior High School graduate, completed at least 2 years of college, or Bachelor's degree holder.
• Experience: 1 to 2 years of proven telephony support experience in US or UK banking accounts.
• Specialized Requirement: Hands-on mortgage experience within the US banking or financial services sector is strictly required.

Work Location & Schedule:

• Location: Quezon City
• Shift & Schedule: Shifting schedules, UK time
• Target Start Date: Immediate / ASAP