Customer Service Representative (mid shift - UK)

Colcap Servicing Pty Ltd. - Philippine Branch Office; Taguig; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

HMO coverage with 2 free dependents upon regularization

Paid Vacation Leave

Annual Performance Reviews

Monthly Employee Engagement Activities

Community Service Programs

Job summary

Colcap Servicing Pty Ltd. - Philippine Branch Office is hiring a Customer Service Representative in Taguig. This full-time role demands a detail-oriented individual who thrives in fast-paced environments. Responsibilities include managing customer queries, coordinating mortgage processes, and maintaining compliance. Ideal candidates must possess a Bachelor's degree and have customer service experience. Benefits include HMO coverage with dependents, paid vacation leave, and annual performance reviews. Join our team to deliver best-in-class customer service.

Qualifications

• 1-3 years experience in customer service.
• Previous experience in mortgages or loans preferred.
• Ability to work under pressure.

Responsibilities

• Retain customers by offering suitable product transfers.
• Manage Product Transfer cases from eligibility checks to completion.
• Handle customer queries via email, calls, and letters.
• Maintain accurate records of transactions and communications.

Skills

Strong verbal and written communication skills

Attention to detail

Customer-focused mindset

Ability to multi-task

Education

Bachelor’s degree

Tools

Microsoft Word

Excel

email systems

Job description

Customer Service Representative (mid shift - UK)

Colcap Servicing Pty Ltd. - Philippine Branch Office

On-site in Taguig (1–3 years experience, Bachelor’s degree, full‑time)

Job Description

Be part of a team that delivers best‑in‑class customer service and ensures smooth mortgage servicing. If you’re detail‑oriented, proactive, and thrive in a fast‑paced environment, this role is for you.

Key Responsibilities

• Retain customers by offering suitable product transfers
• Manage Product Transfer cases from eligibility checks to completion
• Handle customer queries via email, calls, and letters
• Oversee mortgage servicing processes and ensure compliance
• Coordinate with brokers, solicitors, and third parties for account‑related issues
• Maintain accurate records of transactions and communications
• Prepare reports and assist in team projects
• Ensure data integrity and GDPR compliance
• Perform tasks such as:
• Sending rate quotes to brokers and customers
• Inputting Product Transfer rates
• Following up on missed payments and alerts
• Assisting with loan payoff processing

What We’re Looking For

• Strong verbal and written communication skills
• Excellent attention to detail and analytical ability
• Positive attitude and customer‑focused mindset
• Previous experience in mortgages or loans preferred
• Background in customer service is essential
• Ability to multi‑task, plan, and work under pressure
• Proficient in Microsoft Word, Excel, and email systems

Benefits

• HMO coverage with 2 free dependents upon regularization
• Paid Vacation Leave (extra credits starting your 2nd year)
• Annual Performance Reviews
• Monthly Employee Engagement Activities
• Community Service Programs