Mobility Order Management Specialist - HYBRID

Orkestra Communications; Quezon City; Hybrid; PHP 300,000 - 460,000; Full time

Benefits offered by this job

Hybrid work setup after full onsite培训

Company-provided equipment

HMO Day 1

Accessible work location with free停车

Weekends off

A company that promotes work-life-harm

Job summary

Orkestra Communications is seeking a Telecom Sales Operations Specialist – Mobility in the Philippines to manage end-to-end mobility order processing. You will coordinate activations, device deliveries, billing validation, and ensure timely completion of orders across customers, sales teams, carriers, and partners.

The ideal candidate has 1+ year in order management or sales operations, strong Excel skills (VLOOKUP/XLOOKUP, PivotTables), and good English communication.

Qualifications

• 1+ year of experience in order management or sales operations.
• Experience in telecom, mobility solutions, or B2B sales is preferred.
• Proficient in Excel with VLOOKUP/XLOOKUP, PivotTables, and data validation.

Responsibilities

• Manage telecom sales orders from submission through completion, ensuring accuracy and timely execution.
• Coordinate service activations, device deliveries, application enablement, and other order requirements.
• Serve as a key point of contact for customers, sales teams, carriers, and partners regarding order status and updates.
• Monitor orders and proactively address delays, issues, and escalations.
• Validate order and billing details to ensure accuracy.
• Maintain accurate order records and provide regular status updates and reports.
• Use Microsoft Excel to track orders, validate information, and analyze data.
• Work with cross-functional teams to resolve issues and ensure smooth order fulfillment.
• Develop a strong understanding of telecom products, mobility solutions, and service offerings.

Skills

Attention to detail

Communication skills

Organizational skills

Problem solving

Multitasking

Team collaboration

Education

Bachelor’s degree preferred

Tools

Microsoft Excel

Salesforce

Job description

It’s an exciting time to work at Orkestra Communications. Every day, we connect people and organizations through world-class communications support. As technology and communications continue to converge, Orkestra is entering an exciting new era.

Harmony Through Technology.

Job Overview

We are looking for a Telecom Sales Operations Specialist – Mobility to manage and coordinate the end-to-end order process for mobility solutions.

This role works closely with customers, sales teams, carriers, and internal teams to ensure orders are processed accurately and completed on time. Responsibilities include sales order processing, service activations, device deliveries, application enablement, billing validation, and resolving order-related issues.

The ideal candidate has experience in telecom sales support, order management, sales operations, or mobility solutions, with strong attention to detail, communication skills, and proficiency in Microsoft Excel.

What’s in It for You

• Hybrid work setup after full onsite training

• Company-provided equipment

• HMO Day 1

• Accessible work location with free parking

• Weekends off

• A company that promotes work-life harmony

What You’ll Do

• Manage telecom sales orders from submission through completion, ensuring accuracy and timely execution.

• Coordinate service activations, device deliveries, application enablement, and other order requirements.

• Serve as a key point of contact for customers, sales teams, carriers, and partners regarding order status and updates.

• Monitor orders and proactively address delays, issues, and escalations.

• Validate order and billing details to ensure accuracy.

• Maintain accurate order records and provide regular status updates and reports.

• Use Microsoft Excel to track orders, validate information, and analyze data.

• Work with cross-functional teams to resolve issues and ensure smooth order fulfillment.

• Develop a strong understanding of telecom products, mobility solutions, and service offerings.

What You’ll Bring

• Bachelor’s degree preferred but not required.

• At least 1 year of experience in order management, sales support, sales operations, customer operations, or project coordination.

• Experience in telecom, mobility solutions, wireless services, or B2B sales is highly preferred.

• Strong Microsoft Excel skills, including VLOOKUP/XLOOKUP, PivotTables, and data validation.

• Strong English communication skills, both written and verbal.

• Excellent attention to detail and organizational skills.

• Strong problem‑solving skills and the ability to manage multiple priorities.

• Familiarity with billing processes and sales operations is a plus.

• Experience with CRM tools such as Salesforce is highly advantageous.

• Amenable to US working hours and a hybrid work setup after full onsite training.