Customer Support Live Ops

Mober Technology Pte Inc; Philippines; On-site; PHP 240,000 - 400,000; Full time

Job summary

Mober Technology PTE Inc. is seeking a customer-focused CS Live Operations Specialist to support service operations in a fast-paced environment. You will make outbound calls, gather feedback, and coordinate with internal teams to resolve issues.

Ideal candidates have a high school diploma (Associate's/Bachelor's preferred) and hands-on experience in customer service, with strong communication and problem-solving skills. Proficiency in CRM systems and MS Office is required.

Qualifications

• Experience in Customer Service/Support required.
• Excellent communication and problem-solving skills.
• Strong attention to detail and documentation skills.
• Able to work in a fast-paced environment.

Responsibilities

• Make outbound calls and follow-ups with customers.
• Conduct customer satisfaction surveys and gather feedback.
• Resolve customer concerns and coordinate with internal teams.
• Accurately update customer interactions in the CRM.
• Complete SMS alerts and call reminders.
• Meet daily call volume and service performance targets.
• Coordinate with Delivery, Fleet/Transport, and Warehouse teams.

Skills

Customer service

Communication

Problem solving

CRM systems

MS Office

Education

High School Diploma

Associate's/Bachelor's degree preferred

Tools

CRM systems

MS Office

Job description

About the role

Mober Technology PTE Inc. is looking for a customer-focused and proactive CS Live Operations Specialist to support customer service operations in a fast-paced environment.

Key responsibilities

• Make outbound calls and follow-ups with customers
• Conduct customer satisfaction surveys and gather feedback
• Resolve customer concerns and coordinate with internal teams
• Accurately update customer interactions in the CRM
• Complete SMS alerts and call reminders
• Meet daily call volume and service performance targets
• Coordinate with Delivery, Fleet/Transport, and Warehouse teams

About you

• High school diploma required; Associate's/Bachelor's degree preferred
• Experience in Customer Service/Support required
• Excellent communication and problem-solving skills
• Proficient in CRM systems and MS Office
• Strong attention to detail and documentation skills
• Able to work in a fast-paced environment