Mobile Transition and Delivery Specialist (B2B AU Telco)

MicroSourcing; Philippines; On-site; PHP 1,339,200 - 2,008,800; Full time

Benefits offered by this job

Above-market compensation

Healthcare coverage on day one

Paid time-off

Group life insurance

Performance bonuses

Collaborative culture

Work-life harmony

Job summary

MicroSourcing in Taguig City is seeking a Mobile Transition and Delivery Specialist for onsite day shifts. You will manage end-to-end mobile fleet migrations and service transitions, and act as the internal fulfillment owner for provisioning and change activities.

You’ll lead timelines, coordinate with stakeholders, and ensure on-time delivery with customer satisfaction. Responsibilities include transition planning, risk mitigation, progress reporting, and ensuring alignment with contract

Qualifications

• Completion of higher-level education.
• Minimum of 5 years of experience in a similar telecom role.
• Ability to plan, execute, and manage complex projects with on-time, on-budget delivery.
• Excellent verbal and written communication with diverse audiences.
• Strong relationship-building and prioritization skills.
• Strong analytical and problem-solving abilities.
• Excellent organizational and time management skills.
• Negotiation skills to balance customer and business needs.
• Proficiency in MS Excel.

Responsibilities

• Oversee end-to-end transitions of customer mobile fleets and activations.
• Develop transition plans and track milestones.
• Manage stakeholder communication and meetings.
• Provide guidance and support to customers during transitions.
• Identify risks and implement mitigation strategies.
• Monitor KPIs and report transition progress to management.
• Ensure deliverables align with customer contracts.

Skills

Project management

Stakeholder management

Communication

Time management

Analytical thinking

Leadership

Education

Higher-level education

Tools

MS Excel

Job description

Title: Mobile Transition and Delivery Specialist (B2B AU Telco)

Location: BGC, Taguig City

Employment Type: Full-Time

Work Setup: Onsite work, Day shift

Your Role

The Mobile Transition and Delivery Specialist is a dual-focused role responsible for managing end-to-end mobile fleet migrations and service transitions, while also acting as an internal fulfillment resource for provisioning and change activities. In the primary transition capacity, the specialist handles project timelines, risk mitigation, stakeholder communication, and leadership escalations to ensure on-time delivery and customer satisfaction. In the secondary capacity, they provide dedicated, end-to-end ownership of individual delivery tickets for Enterprise Mobile Fleets, keeping internal stakeholders regularly updated until completion.

Key Responsibilities

• Transition Management: Oversee the end-to-end transition of customer mobile fleets and new mobile service activations, ensuring alignment with project plans and customer expectations.
• Project Planning & Execution: Develop detailed transition plans, manage project timelines, and track progress against key milestones.
• Stakeholder Management: Serve as the primary point of contact for both internal and external stakeholders, fostering strong relationships and ensuring clear communication throughout the transition process. This includes facilitating meetings, providing regular updates, and managing expectations.
• Customer Support & Guidance: Provide expert guidance and support to customers throughout the transition, addressing their questions, resolving issues, and ensuring a smooth onboarding experience.
• Risk Management: Proactively identify potential risks and issues that may impact the successful delivery of mobile transitions, and develop effective mitigation strategies.
• Escalation Management: Escalate critical issues and potential delays to relevant stakeholders and senior leadership in a timely and effective manner, ensuring appropriate action is taken.
• Performance Monitoring & Reporting: Monitor the progress of mobile transitions, track key performance indicators (KPIs), and provide regular reports to management on transition status and outcomes.
• Process Improvement: Identify opportunities to improve the efficiency and effectiveness of the mobile transition process, and contribute to the development of best practices.
• Contract Deliverables: Ensure all mobile transitions are delivered in alignment with customer contract deliverables.
• Mobile Delivery – Internal mobility change specialist for Enterprise Mobile Fleet Management Incorporating
  • Re-sign of customer mobile fleets
  • Billing offer changes
  • Bulk feature changes
  • Bulk terminations / suspensions
  • OB / OE service migrations
  • Provisioning of Modica SMS services

Required Qualifications

• Completion of higher-level education.
• Minimum of 5 years of experience in a similar role within the telecommunications industry or a related field.
• Demonstrated ability to plan, execute, and manage complex projects, with a focus on delivering results on time and within budget.
• Exceptional verbal and written communication skills, with the ability to effectively communicate with a wide range of audiences, including customers, technical teams, and senior management.
• Proven ability to build and maintain strong relationships with internal and external stakeholders, and to effectively manage competing priorities.
• Strong analytical and problem‑solving skills, with the ability to identify and resolve issues in a timely and effective manner.
• Excellent organizational and time management skills, with the ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines.
• Strong attention to detail and a commitment to accuracy.
• Ability to negotiate effectively to achieve outcomes that meet the needs of both the customer and the business.
• Strong knowledge of MS Excel will be beneficial.

Preferred Skills / Expertise

• Project management certification (e.g., PMP).

Benefits

• Competitive rewards: Above‑market compensation, healthcare coverage on day one (including dependents), paid time‑off, group life insurance, and performance bonuses.
• Collaborative spirit: Participate in company‑sponsored events and activities.
• Work‑life harmony: Balanced schedule and team‑driven initiatives.
• Career growth: Continuous learning and career advancement opportunities.
• Inclusive teamwork: Celebrate diversity and foster an inclusive culture.