Order Management Specialist

iSupport Worldwide; Metro Manila; Hybrid; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Above-industry salary package

HMO & life insurance from day 1

Learning and development courses

Dynamic company events

Promotion opportunities

Free meals and snacks

Job summary

iSupport Worldwide in Pasig City (Hybrid) is seeking an Order Management Specialist to oversee the complete order lifecycle, maintain customer accounts, process purchase orders, and coordinate with cross-functional teams to resolve issues.

You will ensure accurate fulfilment, manage pricing and data, provide documentation, and drive process improvements while delivering excellent service to partner brands.

Qualifications

• Minimum of 4 years of industry experience in a similar role.
• Experience managing customer accounts, orders, and fulfilment activities.
• Experience working with Oracle EBS, HTML, and OSC.
• Solid IT skills with Microsoft Word, Microsoft Excel, and Microsoft PowerPoint.
• Excellent verbal and written English communication skills.
• Willing and able to travel internationally.

Responsibilities

• Manage the entire order lifecycle from receipt to delivery, ensuring accuracy and timely fulfilment.
• Set up and maintain customer accounts, ensuring accurate data within Oracle EBS, HTML, and OSC.
• Serve as a subject matter expert on products, customer onboarding, and account management.
• Communicate pricing, payment terms, and vendor compliance guidelines to customers.
• Maintain customer-related data, including portals, item setups, factory profiles, price lists, and quote sheets.
• Validate and process purchase orders while coordinating with planning, logistics, and IT teams to resolve supply chain issues.
• Collaborate with customers, distributors, and sales representatives to address order-related concerns.
• Provide required documentation, including invoices, and communicate order status updates.

Skills

Strong English communication

Time management

Attention to detail

Interpersonal skills

Troubleshooting

Initiative

Education

Bachelor's degree or equivalent

Tools

Oracle EBS

HTML

OSC

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Work Schedule: US Working Hours / Night Shift
Work Location: Cyberscape Alpha, Ortigas Center, Pasig City (Hybrid)

What is your mission?

We are looking for an Order Management Specialist to manage the complete order lifecycle, maintain customer accounts and data, process purchase orders, coordinate with cross-functional teams, resolve order-related issues, and support customer satisfaction. This role is responsible for ensuring accurate order fulfilment, managing pricing and account information, maintaining customer records, and driving process improvements.

You will provide the best service to our partner brands by performing these tasks:

• Manage the entire order lifecycle from receipt to delivery, ensuring accuracy and timely fulfilment
• Set up and maintain customer accounts, ensuring accurate data within Oracle EBS, HTML, and OSC
• Serve as a subject matter expert on products, customer onboarding, and account management
• Communicate pricing, payment terms, and vendor compliance guidelines to customers
• Maintain customer-related data, including portals, item setups, factory profiles, price lists, and quote sheets
• Manage customer price lists and research chargebacks and discrepancies
• Validate and process purchase orders while coordinating with planning, logistics, and IT teams to resolve supply chain issues
• Collaborate with customers, distributors, and sales representatives to address order-related concerns
• Provide required documentation, including invoices, and communicate order status updates
• Identify and upscale process deviations and drive backlog review meetings
• Review, understand, and communicate vendor business and compliance requirements
• Resolve customer complaints and issues to maximise customer satisfaction and loyalty
• Partner with sales operations teams to achieve strategic objectives
• Initiate process improvement ideas to enhance the customer experience
• Perform special projects, tasks, and assignments as required

Who are we looking for?

• 4-year college degree preferred
• Minimum of 4 years of industry experience in a similar role
• Experience managing customer accounts, order processing, and order fulfilment activities
• Experience working with Oracle EBS, HTML, and OSC
• Solid IT skills with knowledge of Microsoft Word, Microsoft Excel, and Microsoft PowerPoint
• Excellent verbal and written English communication skills
• Willing and able to travel internationally
• Ability to take initiative and prioritise tasks
• Strong time management, organisational, and problem-solving skills
• Ability to work accurately with close attention to detail
• Strong interpersonal skills with the ability to work effectively across all organisational levels
• Ability to respond effectively to sensitive enquiries or complaints while maintaining confidentiality
• Willingness to adapt to changing business needs and deadlines
• Demonstrated strong work ethic, including neatness and punctuality

Company Perks:

• Above-industry salary package and incentives
• Comprehensive HMO benefits and life insurance from day 1
• Free learning and development courses for your personal and career growth
• Dynamic company events
• Opportunities for promotion
• Free meals and snacks