Sales Operations Associate

Mirapath, Inc.; Metro Manila; On-site; PHP 446,000 - 714,000; Full time

Job summary

Mirapath, Inc. is seeking a meticulous Sales Operations Associate to support the end‑to‑end sales order process. You will create quotes, process orders, manage procurement to fulfillment, and coordinate with Sales, Order Management, and Accounting.

The role emphasizes strong communication, proactive problem solving, and attention to detail. Ideal candidates have 3+ years in sales/customer service administration, 1–2 years in order management, and proficiency with NetSuite, MS Office, and Google

Qualifications

• 3+ years in an administrative role supporting sales or customer service
• 1–2 years of order management experience
• Proficiency with MS Office (Excel, Word) and Google Suite apps
• Experience with ERP systems (NetSuite preferred)
• Exceptional interpersonal and customer service skills
• Detail‑oriented with strong organization and prioritization abilities

Responsibilities

• Support end‑to‑end sales activities and coordinate between Sales, Order Management, and Accounting for quote‑to‑order functions
• Create sales quotes and process purchase orders
• Enter/update information in ERP (NetSuite) and verify orders and payment details
• Manage orders from procurement to fulfillment and handle upgrades/returns/renewals
• Communicate with customers via phone and email and update order status
• Facilitate supplier registration, PO setup, and account management
• Collaborate with Finance to ensure order integrity for billing and collections
• Record customer communications in Netsuite, Slack, and email and contribute to process improvements

Skills

Sales Administration

ERP Systems

NetSuite

Customer Service

Data Entry

Tools

NetSuite

MS Office

Google Workspace

Job description

Sales Operations Associate

Operations Department

Job Description

Overview

We are seeking a meticulous and adaptable Sales Operations Associates to assist the Sales Account Managers and control the end-to-end sales order process. In this role, you will create sales quotes and process sales orders, procure and manage the orders, and provide customer service. The Sales Operations Associate is responsible for working closely with all areas of our organization to help customers worldwide. Sales Operations Associates is a demanding role that is fast paced, requires attention to detail, proactive behavior, and a professional demeanor. Focuses on building strong relationships with our customers, suppliers, and all internal teams and ensures our orders are processed accurately and timely

To ensure success, Sales Operations Associates should have experience in a sales and/or customer service environment, understand sales performance metrics, and excellent communication skills.

Responsibilities

• Support end-to-end sales activities and coordinate between Sales, Order Management, and Accounting Teams for all quote-to-order functions including:
• Creating sales quotes.
• Receiving and processing purchase orders.
• Entering and updating information in ERP.
• Verifying orders, including customers' contact information and payment details.
• Managing the orders from procurement to fulfillment
• Process upgrades, change orders, returns, refunds, order status inquiries, renewals, and discrepancy resolution.
• Act as a stakeholder in regards to orders, refunds, renewals, order status updates, all while interacting with customers via phone and email.
• Facilitate the supplier registration, purchase order setup, and account management
• Collaborate and communicate effectively with essential parties to drive efficient and accurate order processing, reporting, subscription renewals, and revenue recognition
• Partner with Finance to ensure order integrity to drive accurate billings and collections
• Advocate for customers' needs by adapting complex processes, while also understanding downstream impacts
• Field incoming calls, chats, and email requests
• Record customer communications and activities accurately and thoroughly in various internal systems, including Netsuite, Slack, and email
• Contribute to ongoing process and workflow improvements
• Proactively builds trusting internal and external relationships. Can effectively communicate within all levels with the company, the customer, and vendor
• Support the sales department with other administrative tasks as needed.

Requirements

• At least 3 years experience in an administrative role supporting sales and/or customer service
• 1-2 years of order management experience
• Proficient with MS Office (Excel, Word) and Google Suite applications
• Experience with ERP systems (NetSuite preferred)
• Familiarity with sales reports and sales records.
• Exceptional interpersonal and customer service skills.
• Excellent written and verbal communication skills.
• Detail-oriented, quick learner, and proactive individual with strong organization skills
• Ability to effectively prioritize tasks and meet deadlines within a fast-paced environment.
• Resourceful, self-starter with the ability to adapt quickly to changing environment
• Strong work ethic and positive attitude.

Nice to Have:

• Experience in working directly with manufacturers or supporting cable installations
• Background in working with a reseller in the IT industry.
• Familiarity with network cabling or similar infrastructure-related tasks.