Mobile Tech Support Specialist — Flexible Shifts

transcosmos Asia Philippines, Inc.; Eastern Manila District; On-site; PHP 290,000 - 424,000; Full time

Job summary

transcosmos Asia Philippines, Inc. is hiring a Technical Support Representative to assist customers with troubleshooting for Android and iOS devices and apps. The role requires clear communication, empathy, and adherence to service standards in a BPO environment, with shifts including weekends and holidays.

On-site work locations include Ortigas, Pasig City and McKinley, Taguig. Ideal candidates hold a Bachelor's degree or 3-year diploma, have at least 6 months CSR experience in technical or

Qualifications

• Bachelor's degree or completion of a 3-year vocational course with diploma.
• At least 6 months CSR experience in the BPO industry, preferably supporting Technical support accounts and E-commerce accounts.
• Strong English communication skills.
• Good understanding of Android and iOS smartphones and mobile applications.
• Ability to troubleshoot basic mobile device and application issues.
• Ability to explain technical concepts clearly and simply.
• Willingness to work on a shifting schedule, including weekends and holidays.
• Available to start as soon as possible.
• Amenable to work on-site in Ortigas, Pasig City and Mckinley Taguig.

Responsibilities

• Assist customers with basic troubleshooting for Android and iOS smartphones and mobile applications.
• Provide accurate, clear, and easy-to-understand guidance for technical concerns.
• Identify customer needs, diagnose basic device and application issues, and recommend appropriate solutions.
• Deliver professional and empathetic customer service throughout each interaction.
• Document customer concerns, troubleshooting steps, and resolutions accurately.
• Follow established processes and service standards while handling technical support and e-commerce account concerns.
• Work on a shifting schedule, including weekends and holidays, as required.

Skills

Technical support

Customer service

English communication

Android devices

iOS devices

Troubleshooting

Explain clearly

Education

Bachelor's degree or 3-year diploma

Job description

transcosmos Asia Philippines, Inc. is hiring a Technical Support Representative to assist customers with troubleshooting for Android and iOS devices and apps. The role requires clear communication, empathy, and adherence to service standards in a BPO environment, with shifts including weekends and holidays.

On-site work locations include Ortigas, Pasig City and McKinley, Taguig. Ideal candidates hold a Bachelor's degree or 3-year diploma, have at least 6 months CSR experience in technical or