Tech Support Representative | Local Acc Voice & Non Voice | 12K Signing Bonus

transcosmos Asia Philippines, Inc.; Eastern Manila District; On-site; PHP 290,000 - 424,000; Full time

Job summary

transcosmos Asia Philippines, Inc. is hiring a Technical Support Representative to assist customers with troubleshooting for Android and iOS devices and apps. The role requires clear communication, empathy, and adherence to service standards in a BPO environment, with shifts including weekends and holidays.

On-site work locations include Ortigas, Pasig City and McKinley, Taguig. Ideal candidates hold a Bachelor's degree or 3-year diploma, have at least 6 months CSR experience in technical or

Qualifications

• Bachelor's degree or completion of a 3-year vocational course with diploma.
• At least 6 months CSR experience in the BPO industry, preferably supporting Technical support accounts and E-commerce accounts.
• Strong English communication skills.
• Good understanding of Android and iOS smartphones and mobile applications.
• Ability to troubleshoot basic mobile device and application issues.
• Ability to explain technical concepts clearly and simply.
• Willingness to work on a shifting schedule, including weekends and holidays.
• Available to start as soon as possible.
• Amenable to work on-site in Ortigas, Pasig City and Mckinley Taguig.

Responsibilities

• Assist customers with basic troubleshooting for Android and iOS smartphones and mobile applications.
• Provide accurate, clear, and easy-to-understand guidance for technical concerns.
• Identify customer needs, diagnose basic device and application issues, and recommend appropriate solutions.
• Deliver professional and empathetic customer service throughout each interaction.
• Document customer concerns, troubleshooting steps, and resolutions accurately.
• Follow established processes and service standards while handling technical support and e-commerce account concerns.
• Work on a shifting schedule, including weekends and holidays, as required.

Skills

Technical support

Customer service

English communication

Android devices

iOS devices

Troubleshooting

Explain clearly

Education

Bachelor's degree or 3-year diploma

Job description

About the role

Join our team as a Technical Support Representative, providing clear and effective assistance to customers with mobile devices and applications.

Key responsibilities

• Assist customers with basic troubleshooting for Android and iOS smartphones and mobile applications.
• Provide accurate, clear, and easy-to-understand guidance for technical concerns.
• Identify customer needs, diagnose basic device and application issues, and recommend appropriate solutions.
• Deliver professional and empathetic customer service throughout each interaction.
• Document customer concerns, troubleshooting steps, and resolutions accurately.
• Follow established processes and service standards while handling technical support and e-commerce account concerns.
• Work on a shifting schedule, including weekends and holidays, as required.

What we're looking for

• Bachelor's degree or completion of a 3-year vocational course with diploma.
• At least 6 months of CSR experience in the BPO industry, preferably supporting Technical support accounts and E-commerce accounts.
• Experience supporting technical support or e-commerce accounts is preferred.
• Strong English communication skills.
• Good understanding of Android and iOS smartphones and mobile applications.
• Ability to troubleshoot basic mobile device and application issues.
• Ability to explain technical concepts clearly and simply.
• Willingness to work on a shifting schedule, including weekends and holidays.
• Available to start as soon as possible.
• Amenable to work on-site in Ortigas, Pasig City and Mckinley Taguig

At Transcosmos, our mission is to leverage customer insights to always be client's most trusted partner. As an Asian-originated company, our vision is to create a global society where everyone is equal and treated with respect.

Transcosmos emphasize customer-oriented approach by putting customers as our priority and value their feedback. Employee-oriented approach by working as an entity to achieve mutual organizational goals. As professionals, we work with pride, confidence and passion to fulfill responsibilities and accountabilities.

Rewarding Career

We support and encourage our people to grow in more than one dimension, to achieve all they can be both professionally and personally. As such, we provide our talents with opportunities to embrace changes, promote equal career advancement and growth, thus get rewarded.

Connected Team - We are ONE

We prioritize mutual understanding, open communication and empowerment to lead things and get everyone connected in the same page. This is manifested through sense of camaraderie, internal alignment, cooperation and collaboration across teams, territories and continents.

Intrinsic Values and Culture

We practice unique values and culture composition where local culture is prioritized and driven to immerse in global culture. It encompasses all aspects inclusive of fostering professional relationship enriched with transparent communication and mutual beliefs on gender equality, demographics, diversity and inclusion.