Onsite MIS/RTA Senior Associate — Forecasting & Scheduling

TASQ Staffing Solutions; Angeles; On-site; PHP 480,000 - 720,000; Full time

Benefits offered by this job

HMO for employee and 2 dependents (on

Quarterly performance bonus

15% Night Differential

24 Leaves Annually

Job summary

TASQ Staffing Solutions is seeking an MIS/RTA senior associate to work on-site in Clark, Pampanga. The role focuses on forecasting, staffing models, and reporting to support business decisions for partner operations.

Responsibilities include analyzing workforce needs, providing data-driven recommendations, and maintaining forecasting models. Opportunity to contribute in a dynamic BPO/shared services environment with onsite work in Clark.

Qualifications

• Bachelor's degree in any field.
• Minimum 3 years MIS/RTA experience, preferably in BPO/shared services.
• Exposure to scheduling, capacity planning, forecasting, and reporting.

Responsibilities

• Create forecasts and staffing models to keep partner workforce optimally staffed.
• Provide analytical support and data-driven recommendations for business initiatives and market conditions.
• Build relationships with partners and communicate trends with data-backed insights.
• Identify initiatives affecting volumes and staffing; analyze impact of changes on staffing needs.
• Generate volume forecasts for inbound contact centers and processing departments; update forecasting models.

Skills

MIS/RTA experience

Forecasting

Scheduling

Capacity planning

Reporting

PowerBI

Excel

VBA

Macros

Education

Bachelor's degree

Tools

PowerBI

VBA

Macros

Excel

Job description

TASQ Staffing Solutions is seeking an MIS/RTA senior associate to work on-site in Clark, Pampanga. The role focuses on forecasting, staffing models, and reporting to support business decisions for partner operations.

Responsibilities include analyzing workforce needs, providing data-driven recommendations, and maintaining forecasting models. Opportunity to contribute in a dynamic BPO/shared services environment with onsite work in Clark.