MIS Analyst: Dashboards, KPIs & Insights — Flexible Schedule

Ubiquity; Manila; On-site; PHP 480,000 - 720,000; Full time

Job summary

Ubiquity is seeking an MIS Analyst to deliver and enhance data reporting for our contact center operations. You will develop dashboards, ensure data integrity, and partner with Workforce and Sales leaders to drive insights.

Strong Excel, SQL, and data visualization skills are essential, with experience in Power BI, Qlik, or Tableau preferred. You will own end-to-end reporting lifecycles, automate recurring reports with macros, and present actionable metrics that support decisions across the

Qualifications

• 1–3 years of data analysis experience with large data sets.
• Experience extracting data from CMS and reporting platforms.
• Strong data analytics and report creation skills.
• Experience automating reports to reduce cycle time and defects.
• Proficient in Excel, SQL, and call center statistics.
• Knowledge of VBA, macros, linked data, pivot charts, and Google Sheets.
• Experience developing dashboards with clear visualizations.
• Ability to tell a data story and drive data literacy.
• Excellent cross-functional collaboration and communication.
• Familiarity with Power BI, Qlik, Tableau, and related discovery tools.
• Advanced Excel (PowerPivot, Macros).
• SQL query troubleshooting.
• Flexible schedule and strong attendance.

Responsibilities

• Develop and distribute ContactCenter reporting.
• Modify and update scorecards, dashboards, and productivity reports.
• Ensure data integrity and accuracy of reporting.
• Collaborate with Workforce, Site, and Sales leaders to modify reporting.
• Analyze data to support business recommendations and performance metrics.
• Collect and analyze large data sets to enable visualization and insights.
• End-to-end lifecycle management of dashboards and reports.
• Communicate during development phases for tool/report implementation.
• Lead UAT, troubleshooting, and resolution for databases and reports
• Maintain trackers for ongoing programs and projects.
• Assist in automating reports by designing macros.
• Manage cross-functional KPIs to drive data-driven value.

Skills

Data analysis

Data preparation

Excel

SQL

VBA

Macros

Power BI

Qlik

Tableau

Google Sheets

Tools

Power BI

Qlik

Tableau

MS Excel

SQL tooling

Job description

Ubiquity is seeking an MIS Analyst to deliver and enhance data reporting for our contact center operations. You will develop dashboards, ensure data integrity, and partner with Workforce and Sales leaders to drive insights.

Strong Excel, SQL, and data visualization skills are essential, with experience in Power BI, Qlik, or Tableau preferred. You will own end-to-end reporting lifecycles, automate recurring reports with macros, and present actionable metrics that support decisions across the