MIS Analyst

Tap Growth ai; Manila; On-site; PHP 420,000 - 640,000; Full time

Job summary

Ubiquity is seeking an MIS Analyst to deliver expert reporting and analytics. You will develop and distribute Contact Center reports, maintain scorecards and dashboards, and ensure data integrity across multiple teams. The role involves partnering with Workforce, Site and Sales leaders to drive data-driven decisions.

Your work will include end-to-end dashboard lifecycle, UAT leadership, and automating reports with macros to improve efficiency and insights across the business.

Qualifications

• 1-3 years of experience with data analysis and preparation, including large data sets.
• Experience extracting data from CMS and other reporting platforms.
• Strong data analytics and ability to create reports.
• Experience automating tasks/reports to reduce cycle time and defects.
• Proficient in Excel and SQL; understanding call center statistics is a plus.
• Knowledge of VBA, macros, linked data, pivot charts and data visualization tools.
• Skilled at developing dashboards and clear, useful visualizations.
• Strong collaboration and communication with cross-functional teams.

Responsibilities

• Develop and distribute Contact Center reporting.
• Modify and update scorecards, dashboards and productivity reports.
• Ensure data integrity and accuracy for reporting requirements.
• Collaborate with Workforce, Site, and Sales leaders to refine reports.
• Analyze data to support business recommendations and KPIs.
• Collect and analyze large data sets to enable visualization and insights.
• End-to-end lifecycle management of dashboards and reports.
• Facilitate communication during tool/report implementation.
• Lead UAT, troubleshooting, and resolution for database/reporting tools.
• Maintain trackers for ongoing programs and projects.
• Assist in automating reports by designing macros.
• Develop KPIs across functions to drive data-driven insights.

Skills

Data analysis

Excel mastery

SQL querying

Dashboard creation

Data storytelling

Attention to detail

Cross-functional collaboration

Problem-solving

Education

Bachelor's degree in IT/IS/Related

Tools

Power BI

Tableau

Qlik

VBA/macros

Job description

At Ubiquity, we live and breathe our mantra: Head, Heart, Hustle. This isn’t just a philosophy—it’s the foundation of who we are and what we do. As an MIS Analyst, you'll embody this mantra every day, delivering exceptional service with expertise, empathy, and a drive to succeed.

What You’ll Do

• Develop and distribute ContactCenter reporting.
• Modify, revise, and updatescorecards, dashboards, Aux/productivity, and other operational needed reports.
• Responsible for data integrity,accuracy of all reporting requirements.
• Works with Workforce leaders,Senior Site managers and Sales leaders to create new or modify existingreporting.
• Analyses data to ensure integrityand structures data to help support or provide business recommendations i.e.Performance Metrics
• Responsible for collecting andanalysing large amounts of data to enable visualization, insights, anddata-driven decision-making insights.
• End to End lifecycle managementand maintenance of Dashboards and reports
• Communicate effectively during thedevelopment phase for tool / report implementation.
• Conduct and lead UAT,Troubleshooting and Resolution for database and reporting tool implementation
• Maintaining and updating trackersfor ongoing programs & projects
• Assisting in automating reports bydesigning macros
• Implementation and management ofcross-functional performance indicators (KPI- s) to deliver related insights,seeking to drive significant impact and value enabled through data-drivendecisions across the business.
• Improve the data availability bybeing the liaison between cross functional teams.
• Partner with the application /delivery team on developing reports/ dashboards to feed into daily, weekly,monthly, quarterly, and annual KPI and other dashboards.
• Leverage data and informationstructure to ensure - single source of information.

What We’re Looking For

• 1-3 years of experience with dataanalysis and preparation, including experience with large data sets
• Experience in extracting data fromCMS and other reporting platform
• Strong data analytics and creationof reports
• Experience in automatingtask/reports that are manual to reduce cycle time and defects.
• Proficient user of Excel, SQL andunderstanding call center statistics a must.
• Knowledge in VBA, macros, linkeddata, pivot chart tools, design tools, Google sheets
• Experience in developingdashboards and understandable reports and useful visualization.
• Strong business and collaborationskills and responsiveness to service needs and operational demands.
• Utilization of data discoverytools such as Microsoft Power BI (preferred), Qlik, Tableau etc.
• Advanced Excel covering Powerpivots and Macros.
• SQL Query for troubleshootingdata.
• Ability to tell a story with dataand drive data literacy.
• Ability to build goodrelationships and work cross-functionally.
• High-functioning communicationsskills (both verbal and written); ability to interface with senior leadership.
• Creative/Innovative thinking
• Flexible schedule and excellentattendance record
• Should be amenable to work ondifferent schedules (i.e. Day Shift, Mid Shift, Night Shift)

Why Join Us?

Head

Access to career development programs that help you grow professionally and personally.

Heart

Be part of a people-first culture that values your contributions and supports your aspirations.

Hustle

Thrive in a dynamic, fast-paced environment where your hard work and dedication are celebrated.

At Ubiquity, we’re more than a workplace—we’re a community that’s invested in your success. If you’re ready to make an impact and grow with us,