MIS Analyst

Ubiquity Global Services, Inc.; Manila; On-site; PHP 350,000 - 520,000; Full time

Job summary

Ubiquity Global Services, Inc. seeks an MIS Analyst in Manila to turn data into actionable insights. You will develop and distribute reports, dashboards, and scorecards, ensuring accuracy and timely delivery for cross-functional teams.

The role requires strong Excel and SQL skills, experience with BI tools, and the ability to tell a data story that informs business decisions. You will collaborate with Workforce, Senior Site managers, and Sales leaders across shifts.

Qualifications

• 1-3 years of experience with data analysis and preparation, including experience with large data sets.
• Experience in extracting data from CMS and other reporting platform.
• Strong data analytics and creation of reports.
• Experience in automating tasks/reports that are manual to reduce cycle time and defects.
• Proficient user of Excel, SQL and understanding call center statistics a must.
• Knowledge in VBA, macros, linked data, pivot chart tools, design tools, Google Sheets.
• Experience in developing dashboards and understandable reports and useful visualization.
• Strong business and collaboration skills and responsiveness to service needs and operational demands.
• Utilization of data discovery tools such as Microsoft Power BI (preferred), Qlik, Tableau etc.
• Advanced Excel covering PowerPivot and Macros.
• SQL Query for troubleshooting data.
• Ability to tell a story with data and drive data literacy.
• Ability to build good relationships and work cross-functionally.
• High-functioning communication skills (verbal and written); interface with senior leadership.
• Creative/Innovative thinking
• Flexible schedule and excellent attendance record
• Should be amenable to work on different schedules (Day Shift, Mid Shift, Night Shift)

Responsibilities

• Develop and distribute ContactCenter reporting.
• Modify, revise, and update scorecards, dashboards, Aux/productivity, and other operational needed reports.
• Responsible for data integrity, accuracy of all reporting requirements.
• Work with Workforce leaders, Senior Site managers and Sales leaders to create new or modify existing reporting.
• Analyze data to ensure integrity and structure data to help support or provide business recommendations.
• Collect and analyze large amounts of data to enable visualization, insights, and data-driven decision-making insights.
• End to End lifecycle management and maintenance of Dashboards and reports.
• Communicate effectively during the development phase for tool / report implementation.
• Conduct and lead UAT, Troubleshooting and Resolution for database and reporting tool implementation
• Maintain and update trackers for ongoing programs & projects
• Assist in automating reports by designing macros
• Implementation and management of cross-functional performance indicators (KPIs) to deliver related insights, seeking to drive significant impact and value enabled through data-driven decisions across the business.
• Improve the data availability by being the liaison between cross functional teams.
• Partner with the application /delivery team on developing reports/ dashboards to feed into daily, weekly, monthly, quarterly, and annual KPI and other dashboards.
• Leverage data and information structure to ensure - single source of information.

Skills

Excel

SQL

VBA

Macros

Power BI

Tableau

Qlik

Data analysis

Reporting

Communication

Tools

Excel

SQL

Power BI

Google Sheets

Tableau

Qlik

Job description

At Ubiquity, we live and breathe our mantra: Head, Heart, Hustle. This isnt a philosophy—it is the foundation of who we are and what we do. As a MIS Analyst, youll embody this mantra every day, delivering exceptional service with expertise, empathy, and a drive to succeed.

What Youll Do:

• Develop and distribute ContactCenter reporting.
• Modify, revise, and updatescorecards, dashboards, Aux/productivity, and other operational needed reports.
• Responsible for data integrity,accuracy of all reporting requirements.
• Works with Workforce leaders,Senior Site managers and Sales leaders to create new or modify existingreporting.
• Analyses data to ensure integrityand structures data to help support or provide business recommendations i.e.Performance Metrics
• Responsible for collecting andanalysing large amounts of data to enable visualization, insights, anddata-driven decision-making insights.
• End to End lifecycle managementand maintenance of Dashboards and reports
• Communicate effectively during thedevelopment phase for tool / report implementation.
• Conduct and lead UAT,Troubleshooting and Resolution for database and reporting tool implementation
• Maintaining and updating trackersfor ongoing programs & projects
• Assisting in automating reports by designing macros
• Implementation and management ofcross-functional performance indicators (KPI- s) to deliver related insights,seeking to drive significant impact and value enabled through data-drivendecisions across the business.
• Improve the data availability bybeing the liaison between cross functional teams.
• Partner with the application /delivery team on developing reports/ dashboards to feed into daily, weekly,monthly, quarterly, and annual KPI and other dashboards.
• Leverage data and informationstructure to ensure - single source of information.

What Were Looking For:

• 1-3 years of experience with dataanalysis and preparation, including experience with large data sets
• Experience in extracting data fromCMS and other reporting platform
• Strong data analytics and creationof reports
• Experience in automatingtask/reports that are manual to reduce cycle time and defects.
• Proficient user of Excel, SQL andunderstanding call center statistics a must.
• Knowledge in VBA, macros, linkeddata, pivot chart tools, design tools, Google sheets
• Experience in developingdashboards and understandable reports and useful visualization.
• Strong business and collaborationskills and responsiveness to service needs and operational demands.
• Utilization of data discoverytools such as Microsoft Power BI (preferred), Qlik, Tableau etc.
• Advanced Excel covering Powerpivots and Macros.
• SQL Query for troubleshootingdata.
• Ability to tell a story with dataand drive data literacy.
• Ability to build goodrelationships and work cross-functionally.
• High-functioning communicationsskills (both verbal and written); ability to interface with senior leadership.
• Creative/Innovative thinking
• Flexible schedule and excellentattendance record
• Should be amenable to work ondifferent schedules (i.e. Day Shift, Mid Shift, Night Shift)

Why Join Us?

Head:

Access to career development programs that help you grow professionally and personally.

Heart:

Be part of a people-first culture that values your contributions and supports your aspirations.

Hustle:

Thrive in a dynamic, fast-paced environment where your hard work and dedication are celebrated.