MIS Analyst

Ubiquity; Manila; Presencial; PHP 480.000 - 720.000; Jornada completa

Descripción de la vacante

Ubiquity is seeking an MIS Analyst to deliver and enhance data reporting for our contact center operations. You will develop dashboards, ensure data integrity, and partner with Workforce and Sales leaders to drive insights.

Strong Excel, SQL, and data visualization skills are essential, with experience in Power BI, Qlik, or Tableau preferred. You will own end-to-end reporting lifecycles, automate recurring reports with macros, and present actionable metrics that support decisions across the

Formación

• 1–3 years of data analysis experience with large data sets.
• Experience extracting data from CMS and reporting platforms.
• Strong data analytics and report creation skills.
• Experience automating reports to reduce cycle time and defects.
• Proficient in Excel, SQL, and call center statistics.
• Knowledge of VBA, macros, linked data, pivot charts, and Google Sheets.
• Experience developing dashboards with clear visualizations.
• Ability to tell a data story and drive data literacy.
• Excellent cross-functional collaboration and communication.
• Familiarity with Power BI, Qlik, Tableau, and related discovery tools.
• Advanced Excel (PowerPivot, Macros).
• SQL query troubleshooting.
• Flexible schedule and strong attendance.

Responsabilidades

• Develop and distribute ContactCenter reporting.
• Modify and update scorecards, dashboards, and productivity reports.
• Ensure data integrity and accuracy of reporting.
• Collaborate with Workforce, Site, and Sales leaders to modify reporting.
• Analyze data to support business recommendations and performance metrics.
• Collect and analyze large data sets to enable visualization and insights.
• End-to-end lifecycle management of dashboards and reports.
• Communicate during development phases for tool/report implementation.
• Lead UAT, troubleshooting, and resolution for databases and reports
• Maintain trackers for ongoing programs and projects.
• Assist in automating reports by designing macros.
• Manage cross-functional KPIs to drive data-driven value.

Conocimientos

Data analysis

Data preparation

Excel

SQL

VBA

Macros

Power BI

Qlik

Tableau

Google Sheets

Herramientas

Power BI

Qlik

Tableau

MS Excel

SQL tooling

Descripción del empleo

At Ubiquity, we live and breathe our mantra: Head, Heart, Hustle. This isn’t just a philosophy—it’s the foundation of who we are and what we do. As an MIS Analyst, you’ll embody this mantra every day, delivering exceptional service with expertise, empathy, and a drive to succeed.

What You’ll Do:

• Develop and distribute ContactCenter reporting.
• Modify, revise, and updatescorecards, dashboards, Aux/productivity, and other operational needed reports.
• Responsible for data integrity,accuracy of all reporting requirements.
• Works with Workforce leaders,Senior Site managers and Sales leaders to create new or modify existingreporting.
• Analyses data to ensure integrityand structures data to help support or provide business recommendations i.e.Performance Metrics
• Responsible for collecting andanalysing large amounts of data to enable visualization, insights, anddata-driven decision-making insights.
• End to End lifecycle managementand maintenance of Dashboards and reports
• Communicate effectively during thedevelopment phase for tool / report implementation.
• Conduct and lead UAT,Troubleshooting and Resolution for database and reporting tool implementation
• Maintaining and updating trackersfor ongoing programs & projects
• Assisting in automating reports bydesigning macros
• Implementation and management ofcross-functional performance indicators (KPI- s) to deliver related insights,seeking to drive significant impact and value enabled through data-drivendecisions across the business.
• Improve the data availability bybeing the liaison between cross functional teams.
• Partner with the application /delivery team on developing reports/ dashboards to feed into daily, weekly,monthly, quarterly, and annual KPI and other dashboards.
• Leverage data and informationstructure to ensure - single source of information.

What We’re Looking For:

• 1-3 years of experience with dataanalysis and preparation, including experience with large data sets
• Experience in extracting data fromCMS and other reporting platform
• Strong data analytics and creationof reports
• Experience in automatingtask/reports that are manual to reduce cycle time and defects.
• Proficient user of Excel, SQL andunderstanding call center statistics a must.
• Knowledge in VBA, macros, linkeddata, pivot chart tools, design tools, Google sheets
• Experience in developingdashboards and understandable reports and useful visualization.
• Strong business and collaborationskills and responsiveness to service needs and operational demands.
• Utilization of data discoverytools such as Microsoft Power BI (preferred), Qlik, Tableau etc.
• Advanced Excel covering Powerpivots and Macros.
• SQL Query for troubleshootingdata.
• Ability to tell a story with dataand drive data literacy.
• Ability to build goodrelationships and work cross-functionally.
• High-functioning communicationsskills (both verbal and written); ability to interface with senior leadership.
• Creative/Innovative thinking
• Flexible schedule and excellentattendance record
• Should be amenable to work ondifferent schedules (i.e. Day Shift, Mid Shift, Night Shift)

Why Join Us?

• Head: Access to career development programs that help you grow professionally and personally.
• Heart: Be part of a people-first culture that values your contributions and supports your aspirations.
• Hustle: Thrive in a dynamic, fast-paced environment where your hard work and dedication are celebrated.

At Ubiquity, we’re more than a workplace—we’re a community that’s invested in your success.