Data Insights & Dashboards Analyst

Ubiquity Global Services, Inc.; Bacolod; On-site; PHP 420,000 - 540,000; Full time

Job summary

Ubiquity Global Services, Inc. is seeking a MIS Analyst who embodies our Head, Heart, Hustle mantra to deliver exceptional service with expertise and drive to succeed. You will develop and maintain dashboards, ensure data integrity, and provide actionable insights for leadership.

Candidates should have 1–3 years in data analysis, Excel and SQL proficiency, and experience with Power BI or similar tools. This role offers a collaborative, fast-paced environment focused on data-driven decisions.

Qualifications

• 1-3 years of experience with data analysis and large data sets.
• Experience extracting data from CMS and reporting platforms.
• Strong data analytics and creation of reports.
• Experience automating tasks/reports to reduce cycle time and defects.
• Proficient in Excel, SQL and understanding call center statistics.
• Knowledge of VBA, macros, linked data, pivot chart tools.
• Experience in developing dashboards and understandable reports and visualizations.
• Strong business and collaboration skills with responsiveness to service needs.
• Ability to tell a story with data and drive data literacy.
• Willingness to work Day/Mid/Night shifts.

Responsibilities

• Develop and distribute ContactCenter reporting.
• Modify, revise, and update scorecards, dashboards, Aux/productivity, and other operational needed reports.
• Responsible for data integrity, accuracy of all reporting requirements.
• Work with Workforce leaders, Senior Site managers and Sales leaders to create new or modify existing reporting.
• Analyze data to ensure integrity and structure data to support business recommendations.
• Responsible for collecting and analyzing large amounts of data to enable visualization, insights, and data-driven decision-making insights.
• End to End lifecycle management and maintenance of Dashboards and reports.
• Communicate effectively during the development phase for tool/report implementation.
• Conduct and lead UAT, Troubleshooting and Resolution for database and reporting tool implementation.
• Maintaining and updating trackers for ongoing programs & projects.
• Assisting in automating reports by designing macros.
• Implementation and management of cross-functional performance indicators (KPIs) to deliver insights.
• Improve the data availability by liaising between cross functional teams.
• Partner with the application/delivery team on developing reports/dashboards to feed into KPI dashboards.
• Leverage data structures to ensure a single source of information.

Skills

Excel

SQL

Power BI

Data analysis

Reporting

Dashboard design

Communication

Cross-functional

Job description

Ubiquity Global Services, Inc. is seeking a MIS Analyst who embodies our Head, Heart, Hustle mantra to deliver exceptional service with expertise and drive to succeed. You will develop and maintain dashboards, ensure data integrity, and provide actionable insights for leadership.

Candidates should have 1–3 years in data analysis, Excel and SQL proficiency, and experience with Power BI or similar tools. This role offers a collaborative, fast-paced environment focused on data-driven decisions.