Onsite Cebu Member Engagement Advocate (Fixed-Term)

Optum, a UnitedHealth Group Company; Cebu City; On-site; PHP 240,000 - 360,000; Full time

Job summary

Optum, a UnitedHealth Group company, is hiring in Cebu IT Park for a customer service role focused on helping members with benefits, eligibility and claims. You will educate customers on health care topics and guide them to the best plans and providers.

Onsite work in Cebu and rotating shifts are required; you will connect members with specialists and resolve inquiries in real time, contributing to a caring, connected health experience.

Qualifications

• Good communication skills
• Ability to multi-task
• Willingness to work onsite in Cebu IT Park
• Willingness to work on shifting schedules

Responsibilities

• Address customer inquiries and issues by identifying needs (benefits, eligibility, claims).
• Educate customers on consumer-driven health care topics to help manage health and well-being; assist in selecting benefit plans and providers.
• Assist with appointment scheduling or connect with internal specialists as needed.
• Provide real-time resolutions or follow up promptly with members.
• Contribute to a caring and connected health experience for members, families, facilities and health professionals.

Skills

Good communication

Multi-tasking

Onsite work readiness

Education

Senior high school

College undergraduate

HS/old curriculum with 12 months voice experience

Job description

Optum, a UnitedHealth Group company, is hiring in Cebu IT Park for a customer service role focused on helping members with benefits, eligibility and claims. You will educate customers on health care topics and guide them to the best plans and providers.

Onsite work in Cebu and rotating shifts are required; you will connect members with specialists and resolve inquiries in real time, contributing to a caring, connected health experience.