Customer Experience Agent – Call Center

Neksjob Philippines; Benguet; On-site; PHP 290,160 - 379,440; Full time

Job summary

Neksjob Philippines in Benguet is seeking a Call Center Agent to handle inbound and outbound calls, resolve inquiries, and ensure customer satisfaction. No prior experience required; high school diploma acceptable. You will document interactions, maintain confidentiality, and meet performance metrics.

The role requires strong communication, multitasking, and the ability to work in a fast-paced environment, with flexibility to work weekends/holidays as needed.

Qualifications

• High school diploma or equivalent; college education is an advantage.
• Previous customer service or call center experience is preferred but not required.
• Excellent verbal and written communication skills.
• Strong listening and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Basic computer literacy and proficiency in MS Office applications.
• Ability to work flexible schedules, including weekends and holidays if required.

Responsibilities

• Answer incoming customer calls professionally and promptly.
• Respond to customer inquiries regarding products, services, billing, and account information.
• Resolve customer complaints and concerns efficiently while maintaining a positive customer experience.
• Make outbound calls for follow-ups, surveys, sales, or customer support as required.
• Accurately document customer interactions in the company’s system.
• Escalate complex issues to the appropriate department or supervisor when necessary.
• Meet performance metrics such as call quality, customer satisfaction, and productivity targets.
• Maintain confidentiality of customer information and comply with company policies.
• Stay updated on company products, services, and procedures.

Skills

Effective communication

Problem-solving

Time management

Adaptability and resilience

Teamwork and collaboration

Education

High school diploma or equivalent

Tools

MS Office

Job description

Neksjob Philippines in Benguet is seeking a Call Center Agent to handle inbound and outbound calls, resolve inquiries, and ensure customer satisfaction. No prior experience required; high school diploma acceptable. You will document interactions, maintain confidentiality, and meet performance metrics.

The role requires strong communication, multitasking, and the ability to work in a fast-paced environment, with flexibility to work weekends/holidays as needed.