Member Engagement Specialist – Onsite in Davao

Optum, a UnitedHealth Group Company; Davao City; On-site; PHP 223,000 - 312,000; Full time

Job summary

Optum in Davao City, Philippines, is seeking a customer service focused role focused on assisting members with benefits, eligibility, and claims. The job involves educating customers on health care options and guiding them to suitable providers.

The role requires onsite work in Davao with shifting schedules and a strong emphasis on timely, real-time resolutions for members and their families.

Qualifications

• High school or senior high school graduate.
• Good communication skills.
• Ability to multi-task.
• Willingness to work onsite in Davao.
• Willingness to work on shifting schedules.

Responsibilities

• Address customer inquiries and issues by identifying needs, including questions about benefits, eligibility, and claims.
• Educate customers on consumer-driven health care topics to help manage health and well-being; assist in selecting the best benefit plans and providers.
• Assist with appointment scheduling or connect customers with internal specialists.
• Provide real-time resolutions or follow up promptly with members.
• Help ensure members and providers have confidence in the care delivered, making a daily impact.

Job description

Optum in Davao City, Philippines, is seeking a customer service focused role focused on assisting members with benefits, eligibility, and claims. The job involves educating customers on health care options and guiding them to suitable providers.

The role requires onsite work in Davao with shifting schedules and a strong emphasis on timely, real-time resolutions for members and their families.