Member Engagement Advocate - Healthcare CSR | Fixed Term Contract

Optum, a UnitedHealth Group Company; Davao City; Presencial; PHP 223 000 - 312 000; Tempo integral

Resumo da oferta

Optum in Davao City, Philippines, is seeking a customer service focused role focused on assisting members with benefits, eligibility, and claims. The job involves educating customers on health care options and guiding them to suitable providers.

The role requires onsite work in Davao with shifting schedules and a strong emphasis on timely, real-time resolutions for members and their families.

Qualificações

• High school or senior high school graduate.
• Good communication skills.
• Ability to multi-task.
• Willingness to work onsite in Davao.
• Willingness to work on shifting schedules.

Responsabilidades

• Address customer inquiries and issues by identifying needs, including questions about benefits, eligibility, and claims.
• Educate customers on consumer-driven health care topics to help manage health and well-being; assist in selecting the best benefit plans and providers.
• Assist with appointment scheduling or connect customers with internal specialists.
• Provide real-time resolutions or follow up promptly with members.
• Help ensure members and providers have confidence in the care delivered, making a daily impact.

Descrição da oferta de emprego

Role and Responsibilities:

• Customer Service: Address customer inquiries and issues by identifying their needs, including questions about benefits, eligibility, and claims.




• Guidance and Education: Educate customers on consumer-driven health care topics to help them manage their health and well-being. Assist in selecting the best benefit plan options and choosing quality care providers.




• Intervention: Act on behalf of customers to assist with appointment scheduling or connect them with internal specialists when needed.




• Resolution: Provide real-time resolutions or follow up comprehensively and promptly with members.




• Impact: Your role is crucial in ensuring our members, families, facilities, and health professionals have confidence in the exceptional care we provide. This is your opportunity to make a meaningful impact every day.

Job Qualifications:

• at least HS/SHS graduate




• Good communication skills




• Ability to multi-task




• Willingness to work onsite in Davao




• Willingness to work on shifting schedules

WHO WE ARE:

• Optum is the health care technology and innovation company of the UnitedHealth Group enterprise along with UnitedHealthcare.




• UnitedHealth Group is a health care and well-being company with a mission to help people live healthier lives and help make the health system work better for everyone.




• We’re a leading health solution and care delivery organization. Our work is complex, but our mission is simple: create a healthier world, with you at the center.




• As part of a Fortune 5 enterprise, we are improving the health care experience of over 125 million people around the world.

• Elevate your career with a leading health care company while improving lives.

Join us in evolving health care so everyone can have the opportunity to live their healthiest life. This is your opportunity to be part of a team that’s dedicated to Caring. Connecting. Growing together.