Member Care Coordinator | Work From Home | Night Shift | Weekends Off

Emapta; Metro Manila; Remote; PHP 1,512,000 - 2,268,000; Full time

Benefits offered by this job

Competitive Salary Package

Night differential pay to maximize…

Permanent WFH arrangement

HMO coverage with free dependent upon…

Fixed weekends off

Salary Advance Program through our…

Upskilling through Emapta Academy

Gym access and fitness trainer

Lifestyle perks (discounts)

Employee referral incentives

Government and Emapta benefits

20 annual leaves (including 5 cashable

Engagement activities

Mentorship and global exposure

Career growth opportunities

Diverse and supportive environment

Job summary

Emapta is hiring a Member Care Coordinator to support injured members in navigating post-settlement healthcare needs. The role emphasizes empathy, accurate documentation, and clear communication while coordinating with healthcare providers and insurers.

You will join a global team delivering high-quality support, with permanent work-from-home arrangements and opportunities for growth within a top talent community.

Qualifications

• Bachelor's degree in any field.
• 1 to 3 years of relevant work experience, including at least 1 year in a customer service-related role.
• Experience with healthcare campaigns is a strong advantage.
• Ability to engage with members, navigate multiple systems, and document interactions accurately.
• Strong interest in continuous learning and complex problem-solving.
• Familiarity with medical billing, Medicare guidelines, or workers' compensation terminology is an advantage.
• Strong verbal and written communication skills, with the ability to explain complex situations and technologies clearly and concisely.

Responsibilities

• Communicate with injured members via phone, chat, and email to assess their needs and provide personalized support.
• Explain products and services based on members' settlement agreements.
• Address inquiries about medical treatments, medications, equipment, and coverage eligibility.
• Assist members in finding healthcare providers, pharmacies, and transportation services and arranging medical appointments.
• Document member interactions accurately across multiple systems.
• Enhance product and healthcare knowledge through continuous training and team collaboration.

Skills

Customer service

Empathy

Communication

Documentation

Healthcare knowledge

Education

Bachelor's degree

Job description

Champion Better Healthcare Access for Injured Workers Across America

America's post-settlement healthcare landscape calls for people who understand the power of empathy and trust. Bring that perspective to Emapta as a Member Care Coordinator. Connect with a US specialist dedicated to helping injured individuals protect their medical future and feel supported beyond settlement. Develop your global healthcare career through meaningful impact, professional growth, and a top 1% talent community.

Job Overview

• Employment type: Full-time
• Shift: Night Shift, Weekends Off
• Work setup: Work From Home

Exciting Perks Await!

• Competitive Salary Package
• Night differential pay to maximize your earnings
• Permanent WFH arrangement
• HMO coverage with free dependent upon regularization
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used at your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

Experience, Skills & Knowledge

• Bachelor's degree in any field.
• 1 to 3 years of relevant work experience, including at least 1 year in a customer service-related role.
• Experience with healthcare-related campaigns is a strong advantage.
• Ability to engage with members, navigate multiple systems, and document interactions accurately.
• Strong interest in continuous learning and complex problem-solving.
• Familiarity with medical billing, Medicare guidelines, or workers' compensation terminology is an advantage.
• Strong verbal and written communication skills, with the ability to explain complex situations and technologies clearly and concisely.

Personal Attributes

• Strong interpersonal skills.
• High level of empathy and patience.
• Strong problem-solving mindset.
• High level of adaptability and flexibility.
• Collaborative and team-oriented attitude.

Your Daily Tasks

• Communicate with injured members via phone, chat, and email to assess their needs and provide personalized support.
• Explain products and services based on members' settlement agreements.
• Address inquiries about medical treatments, medications, equipment, and coverage eligibility.
• Assist members in finding healthcare providers, pharmacies, and transportation services and arranging medical appointments.
• Document member interactions accurately across multiple systems.
• Enhance product and healthcare knowledge through continuous training and team collaboration.Contribute to a member-focused contact center dedicated to exceptional customer satisfaction.

About the Client

Our client is a US-based healthcare services company specializing in post-settlement medical care and professional fund administration. They support individuals with workers' compensation and liability settlements by managing future medical expenses, coordinating healthcare services, and simplifying Medicare Set-Aside compliance. Through dedicated care advocates, secure fund management, medical bill payments, and access to potential healthcare savings, they help injured individuals navigate recovery with confidence. Their personalized approach promotes continuity of care, financial security, and long-term peace of mind beyond settlement.

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2026 for the fifth year in a row and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.