Member Care Coordinator (Bilingual-Spanish) | WFH | Night Shift | Weekends Off

Emapta; Metro Manila; Remote; PHP 446,000 - 759,000; Full time

Benefits offered by this job

Night differential pay

Permanent WFH arrangement

HMO coverage with dependent

Job summary

Emapta Philippines is seeking a bilingual Member Care Coordinator to connect injured Americans with compassionate care. You will handle member inquiries via phone, chat, and email, explain settlement-based services, and coordinate access to providers and transportation, while maintaining accurate documentation.

This full-time, work-from-home role requires English and Spanish proficiency, empathetic communication, and the ability to navigate multiple systems.

Qualifications

• Bachelor's degree in any field.
• 3–5 years of relevant work experience, including at least 1 year in customer service.
• Experience in healthcare-related campaigns is a plus.
• Ability to engage with members, navigate systems, and document interactions accurately.
• Strong interest in continuous learning and problem-solving.

Responsibilities

• Communicate with injured members via phone, chat, and email to assess needs and provide personalized support.
• Explain products and services based on members' settlement agreements.
• Address inquiries about medical treatments, medications, and coverage eligibility.
• Assist members with access to healthcare providers, pharmacies, and transportation, and coordinate appointments.
• Document member interactions accurately across multiple systems.
• Enhance product and healthcare knowledge through ongoing development and teamwork.
• Contribute to a member-focused contact center delivering exceptional customer satisfaction.

Skills

Customer service experience

Healthcare knowledge

Communication skills

Bilingual English/Spanish

Education

Bachelor's degree

Job description

Connect Injured Americans With Compassionate Care Through Bilingual Member Support

Champion compassionate healthcare experiences for injured Americans seeking lasting support. As a Member Care Coordinator (Bilingual), contribute to a healthcare services organization dedicated to simplifying life after workers' compensation settlements. Your bilingual expertise strengthens member confidence and access to care. Through Emapta, gain global exposure, expand your healthcare knowledge, and develop a rewarding career among top 1% talent.

Job Overview

• Employment type: Full-time
• Shift: Night Shift | Weekends Off
• Work setup: Work From Home

Exciting Perks Await!

• Competitive Salary Package
• Night differential pay to maximize your earnings
• Permanent WFH arrangement
• HMO coverage with free dependent upon regularization
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used at your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

Experience, Skills & Knowledge

• Bachelor's degree in any field.
• At least 3 to 5 years of relevant work experience, including a minimum of 1 year in a customer service-related role.
• Experience in healthcare-related campaigns (strong advantage).
• Ability to engage with members, navigate multiple systems, and document interactions accurately.
• Strong interest in continuous learning and complex problem-solving.
• Familiarity with medical billing, Medicare guidelines, or workers' compensation terminology (advantage).
• Excellent verbal and written communication skills, with the ability to explain complex situations and technologies clearly and concisely.

Language Requirements

• Proficiency in English.
• Proficiency in Spanish.

Personal Attributes

• Strong interpersonal and relationship-building skills.
• High level of empathy and patience.
• Strong analytical and problem-solving skills.
• High level of adaptability and flexibility.
• Collaborative and team-oriented mindset.

Your Daily Tasks

• Communicate with injured members via phone, chat, and email to assess their needs and provide personalized support.
• Explain products and services based on members' settlement agreements.
• Address inquiries about medical treatments, medications, medical equipment, and coverage eligibility.
• Assist members with access to healthcare providers, pharmacies, and transportation services, and coordinate medical appointments.
• Document member interactions accurately across multiple systems.
• Enhance product and healthcare knowledge through continuous professional development and team collaboration.
• Contribute to a member-focused contact center committed to exceptional customer satisfaction.

About the Client

Our client is a leading American healthcare services company specializing in post-settlement medical fund administration for individuals with workplace and personal injuries. They help members manage future medical expenses, navigate Medicare Set-Aside requirements, and access essential healthcare services. Through personalized care coordination, medical billing support, prescription management, and healthcare cost savings, they simplify complex medical processes. Committed to compassionate member advocacy, our client protects settlement funds, promotes financial security, and helps injured individuals maintain access to quality healthcare throughout their recovery journey.

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2026 for the fifth year in a row and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.