IT Helpdesk Support Specialist | Work From Home | Night Shift | Weekends Off

Emapta; Metro Manila; Remote; PHP 855,000 - 1,282,000; Full time

Benefits offered by this job

Competitive salary package

Night differential pay

HMO coverage with dependent upon 6-12?

Permanent WFH arrangement

Fixed weekends off

Salary advance program

Upskilling through Emapta Academy

Gym access

Lifestyle perks

Employee referral incentives

Annual leaves (20)

Mentorship and global exposure

Career growth opportunities

Diverse work environment

Job summary

Emapta Philippines is seeking an IT Helpdesk Support Specialist to support American digital healthcare clients. This remote role offers night shift hours, SaaS environments, and strong identity management with Okta and Microsoft Entra ID.

You will handle Tier 1-2 tickets via ITSM systems, manage user access, and coordinate onboarding while enjoying a permanent work-from-home setup, weekend-free schedule, and ongoing upskilling through Emapta Academy.

Qualifications

• 1 to 3 years of relevant experience in IT helpdesk support, technical support, or a related IT function.
• Proven experience in supporting SaaS environments.
• Hands-on experience with Mobile Device Management (MDM) solutions.
• Hands-on experience with Okta or similar Identity Provider (IdP) platforms.
• Experience with IT Service Management (ITSM) or ticketing systems.
• Strong technical troubleshooting, analytical, and problem-solving skills.
• Excellent verbal and written English communication skills.
• Ability to work independently and effectively in a fully remote environment.

Responsibilities

• Provide Tier 1-2 technical support via ITSM ticket systems, email, chat, and video calls.
• Troubleshoot and resolve technical issues across SaaS applications and end-user environments.
• Manage user identities and access permissions through platforms such as Okta and Microsoft Entra ID.
• Administer endpoint devices through MDM solutions such as Microsoft Intune, Jamf, and Kandji.
• Coordinate employee onboarding and offboarding processes and manage the complete user access lifecycle.
• Utilize ITSM platforms such as ServiceNow, Monday.com, and Jira Service Management to track, manage, and resolve technical requests.
• Investigate technical issues, identify root causes, and implement effective solutions.
• Document technical incidents, resolutions, and standard operating procedures accurately and clearly.
• Escalate unresolved issues to appropriate support teams while retaining ownership through resolution.

Skills

IT helpdesk support

SaaS environments

MDM

Okta/IdP

ITSM

English communication

Remote work

Tools

ServiceNow

Monday.com

Jira Service Management

Microsoft Intune

Jamf

Kandji

Microsoft Entra ID

Job description

Secure Digital Healthcare Operations That Connect Americans With Care

Strengthen the technology behind America's digital healthcare future. As an IT Helpdesk Support Specialist, contribute to a healthcare innovator where secure SaaS platforms, reliable IT infrastructure, and seamless digital operations support accessible medical services. Through Emapta, gain international exposure, deepen your cloud technology expertise, and pursue a long-term global IT career alongside top 1% talent in a growth-focused environment.

Job Overview

• Employment type: Full-time
• Shift: Night Shift | Weekends Off
• Work setup: Work From Home

Exciting Perks Await!

• Competitive Salary Package
• Night differential pay to maximize your earnings
• HMO coverage with free dependent upon regularization
• Permanent WFH arrangement
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used at your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

Must-Have Qualifications

• 1 to 3 years of relevant experience in IT helpdesk support, technical support, or a related IT function.
• Proven experience in supporting Software-as-a-Service (SaaS) environments.
• Hands-on experience with Mobile Device Management (MDM) solutions.
• Hands-on experience with Okta or similar Identity Provider (IdP) platforms.
• Experience with IT Service Management (ITSM) or ticketing systems.
• Strong technical troubleshooting, analytical, and problem-solving skills.
• Excellent verbal and written English communication skills.
• Ability to work independently and effectively in a fully remote environment.

Strong Advantages

• Experience with Microsoft 365, Microsoft Entra ID, and Microsoft Intune.
• Experience in macOS and Windows administration.
• Experience in startup or high-growth business environments.

Your Daily Tasks

• Provide Tier 1-2 technical support via ITSM ticket systems, email, chat, and video calls.
• Troubleshoot and resolve technical issues across SaaS applications and end-user environments.
• Manage user identities and access permissions through platforms such as Okta and Microsoft Entra ID.
• Administer endpoint devices through Mobile Device Management (MDM) solutions such as Microsoft Intune, Jamf, and Kandji.
• Coordinate employee onboarding and offboarding processes and manage the complete user access lifecycle.
• Utilize ITSM platforms such as ServiceNow, Monday.com, and Jira Service Management to track, manage, and resolve technical requests.
• Investigate technical issues, identify root causes, and implement effective solutions.
• Document technical incidents, resolutions, and standard operating procedures accurately and clearly.
• Escalate unresolved issues to appropriate support teams while retaining ownership through resolution.

About the Client

Our client is an American digital healthcare and health insurance company committed to making quality medical care affordable, accessible, and convenient. Through their technology-driven platform, they provide virtual primary care, urgent care, mental health services, chronic condition management, and health insurance solutions. Their services connect patients with licensed healthcare professionals through online consultations, personalized treatment plans, and prescription support. By combining innovative telehealth technology with compassionate clinical expertise, our client simplifies healthcare experiences, promotes preventive care, and expands access to medical services nationwide.

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2026 for the fifth year in a row and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.