Customer Support | Work From Home | Night Shift

Emapta; Metro Manila; Remote; PHP 558,000 - 893,000; Full time

Benefits offered by this job

Competitive salary package

Night differential pay

Permanent WFH arrangement

HMO coverage with dependent

Salary Advance Program

Upskilling through Emapta Academy

Gym access & fitness trainer

Lifestyle perks & discounts

Annual leave credits

Employee engagement activities

Mentorship & global exposure

Career growth opportunities

Job summary

Emapta Philippines is seeking a Customer Support professional to deliver VIP, personalized service for international healthcare clients from home. You will coordinate with clinics, handle sensitive information discreetly, and manage multiple conversations with excellent English communication.

The role offers night shifts and flexible weekend coverage, with global exposure and growth opportunities. You will use WhatsApp for Business and translation tools, including ChatGPT, to ensure accurate

Qualifications

• 1 to 3 years of experience in customer support, client coordination, concierge services, hospitality, travel, or healthcare-related roles.

Responsibilities

• Respond promptly to client inquiries via WhatsApp and maintain timely, professional communication throughout each client's journey.
• Schedule consultations with partner clinics and internal teams, and coordinate clinic appointments and follow-ups.
• Relay accurate information between clients and clinics, including treatment details, documents, and photographs.
• Use translation tools to communicate with Korean-speaking clinic staff and verify message clarity and accuracy.
• Coordinate travel arrangements for client visits as needed.
• Maintain complete and accurate client records, schedules, and conversation logs.
• Protect sensitive personal and medical information through strict confidentiality and compliance with data privacy requirements.
• Escalate urgent client concerns and issues to the appropriate team promptly.

Skills

Customer support

Written English

Tools

WhatsApp for Business

ChatGPT

Job description

Build International Patient Confidence Through Korea's Personalized Medical Travel Experiences

Bring your VIP service expertise to the world of Korean medical tourism. As a Customer Support professional, help create reassuring, personalized experiences for international healthcare clients. Contribute to a South Korean medical concierge business that connects overseas visitors with trusted clinic partners. Through Emapta, expand your global industry exposure, strengthen specialized service expertise, and grow alongside top 1% talent worldwide.

Job Overview

• Employment type: Full-time
• Shift: Night Shift (Flexible Hours Covering KST & US Time Zones)
• Shifting Days Off
• Work setup: Work From Home

Exciting Perks Await!

• Competitive salary package
• Night differential pay to maximize your earnings
• Permanent WFH arrangement
• HMO coverage with one free dependent upon regularization
• Salary Advance Program through our banking partner (eligibility and approval subject to bank assessment; available to account holders with a minimum of 6 months of company tenure)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms in Ortigas and Makati, with a complimentary physical fitness trainer
• Exclusive Emapta Lifestyle perks, including hotel and restaurant discounts and more
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• A total of 20 annual leave credits to use at your discretion, including 5 credits convertible to cash
• Fun employee engagement activities
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

Qualifications and Experience

• 1 to 3 years of experience in customer support, client coordination, concierge services, hospitality, travel, or healthcare-related roles.
• Excellent written English communication skills, with a professional and courteous tone appropriate for VIP clients.
• Strong organizational and scheduling skills, with the ability to manage multiple client conversations and bookings simultaneously.
• Proficiency in WhatsApp for Business, translation tools such as ChatGPT, and basic office applications.
• Proven ability to handle confidential and sensitive information with discretion.
• Willingness to work night shifts and rotating weekends.
• Reliable home internet connection and a quiet, dedicated workspace.

Preferred Qualifications

• Experience in medical tourism, aesthetics, healthcare, luxury travel, or hospitality.
• Experience in providing personalized support to high-net-worth or high-profile clients.
• Experience working with North America-based clients.

Your Daily Tasks

• Respond promptly to client inquiries via WhatsApp and maintain timely, professional communication throughout each client's journey.
• Schedule consultations with partner clinics and internal teams, and coordinate clinic appointments and follow-ups.
• Relay accurate information between clients and clinics, including treatment details, documents, and photographs.
• Use translation tools to communicate with Korean-speaking clinic staff and verify message clarity and accuracy.
• Coordinate travel arrangements for client visits as needed.
• Maintain complete and accurate client records, schedules, and conversation logs.
• Protect sensitive personal and medical information through strict confidentiality and compliance with data privacy requirements.
• Escalate urgent client concerns and issues to the appropriate team promptly.

What Success Looks Like

• Maintain consistently fast response times across all client communications.
• Ensure accurate appointment coordination with no missed bookings or follow-ups.
• Deliver positive client experiences and build lasting trust through professional, discreet service.

About the Client

Our client specializes in South Korea's medical tourism and healthcare concierge industry, connecting international clients with partner clinics and personalized medical services. They facilitate healthcare journeys through consultation arrangements, appointment coordination, multilingual communication, and travel assistance. Serving clients across international markets, they prioritize discretion, cultural sensitivity, and exceptional service standards. Their approach bridges communication between overseas clients and Korean medical professionals, creating seamless, well-organized experiences. Through personalized attention and trusted clinic partnerships, they help individuals access specialized healthcare services with confidence and convenience.

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2026 for the fifth year in a row and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.