Member Benefits Advisor - Onsite Makati, Flexible Shifts

Optum, a UnitedHealth Group Company; Makati; On-site; PHP 279,000 - 446,000; Full time

Job summary

Optum is seeking a Customer Service Representative in Makati to help members navigate healthcare benefits, eligibility, and claims. You will educate members on program options and assist in selecting providers to maximize benefits.

The role emphasizes empathy, professionalism, and strong communication to deliver outstanding customer experiences while coordinating with internal teams and specialists as needed.

Qualifications

• College Graduates, Undergraduates, SHS Graduates, High School graduates are welcome to apply, with or without BPO experience.
• Willing to work onsite in Makati.
• Willing to work on shifting schedules, including weekends and holidays as needed.

Responsibilities

• Respond to customer inquiries regarding healthcare benefits, eligibility, claims, and related concerns.
• Educate members on healthcare programs and benefit plan options.
• Assist customers in choosing quality care providers and maximizing their healthcare benefits.
• Schedule appointments and coordinate with internal teams and specialists when necessary.
• Provide accurate, timely, and effective resolutions to customer concerns.
• Deliver exceptional customer experiences through empathy, professionalism, and active listening.
• Help members, families, and healthcare providers gain confidence in the care and support we deliver.

Education

All education levels welcome (College, Undergraduate, SHS, High School)

Job description

Optum is seeking a Customer Service Representative in Makati to help members navigate healthcare benefits, eligibility, and claims. You will educate members on program options and assist in selecting providers to maximize benefits.

The role emphasizes empathy, professionalism, and strong communication to deliver outstanding customer experiences while coordinating with internal teams and specialists as needed.