Healthcare CSR – Onsite in Makati | Growth & Training

Optum, a UnitedHealth Group Company; Makati; On-site; PHP 360,000 - 600,000; Full time

Benefits offered by this job

Competitive compensation

Paid training and career development

Inclusive and supportive work环境

Gain valuable experience in healthcare

Be part of a team that positively impa

Job summary

Optum is seeking a Customer Service Representative in Makati to assist members with healthcare benefits and services. You will respond to inquiries, educate on programs, and help choose providers while scheduling appointments and coordinating with internal teams.

The role welcomes graduates at all levels and offers paid training, competitive compensation, and a supportive work environment in a global health care organization.

Qualifications

• Customer service orientation and ability to assist members with benefits.
• Strong communication and listening skills.
• Empathy and problem-solving to resolve inquiries.

Responsibilities

• Respond to customer inquiries regarding healthcare benefits, eligibility, claims, and related concerns.
• Educate members on healthcare programs and benefit plan options.
• Assist customers in choosing quality care providers and maximizing their healthcare benefits.
• Schedule appointments and coordinate with internal teams and specialists when necessary.
• Provide accurate, timely, and effective resolutions to customer concerns.
• Deliver exceptional customer experiences through empathy, professionalism, and active listening.
• Help members, families, and healthcare providers gain confidence in the care and support we deliver.

Skills

Customer service

Communication

Empathy

Education

Any education level welcome

Job description

Optum is seeking a Customer Service Representative in Makati to assist members with healthcare benefits and services. You will respond to inquiries, educate on programs, and help choose providers while scheduling appointments and coordinating with internal teams.

The role welcomes graduates at all levels and offers paid training, competitive compensation, and a supportive work environment in a global health care organization.