Customer Care Advocate – Onsite Makati, Flexible Shifts

Optum, a UnitedHealth Group Company; Makati; On-site; PHP 201,000 - 357,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Paid training and career development

Inclusive and supportive environment

Gain valuable experience in healthcare

Be part of a team that makes a real–l—

Job summary

Optum is seeking a Customer Service Representative to assist members in navigating their healthcare benefits and services with care and professionalism.

The role is onsite in Makati and welcomes graduates and non-graduates alike. You will handle inquiries, educate on benefit programs, coordinate care, and ensure accurate, timely resolutions while supporting a positive member experience.

Qualifications

• Open to all education levels, with or without BPO experience.
• Willing to work onsite in Makati.
• Able to work shifting schedules, including weekends and holidays.

Responsibilities

• Respond to customer inquiries regarding benefits, eligibility, claims, and related concerns.
• Educate members on healthcare programs and benefit plan options.
• Assist customers in choosing providers and maximizing benefits.
• Schedule appointments and coordinate with internal teams and specialists.
• Provide accurate, timely resolutions to customer concerns.
• Deliver exceptional experiences through empathy, professionalism, and active listening.
• Help members, families, and providers gain confidence in the care we deliver.

Skills

Customer service

Empathy

Active listening

Education

High school diploma

Undergraduate student

SHS graduate

College graduate

Job description

Optum is seeking a Customer Service Representative to assist members in navigating their healthcare benefits and services with care and professionalism.

The role is onsite in Makati and welcomes graduates and non-graduates alike. You will handle inquiries, educate on benefit programs, coordinate care, and ensure accurate, timely resolutions while supporting a positive member experience.