Onsite Healthcare Support Specialist – Makati

Optum, a UnitedHealth Group Company; Makati; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Competitive pay

Paid training

Career development

Inclusive workplace

Healthcare experience

Job summary

Optum in Makati is seeking a Customer Service Representative to help members navigate benefits and services with empathy and professionalism. Fresh graduates or experienced professionals are welcome; onsite in Makati with rotating shifts.

You will respond to inquiries, educate members on plans, assist in selecting providers, and coordinate with internal teams to resolve issues, delivering exceptional customer experiences that support healthier lives.

Qualifications

• Welcomes College Graduates, Undergraduates, SHS Graduates, High School graduates to apply.
• Willing to work onsite in Makati.
• Willing to work on shifting schedules, including weekends and holidays as needed.

Responsibilities

• Respond to customer inquiries regarding benefits, eligibility, and claims.
• Educate members on healthcare programs and benefit plan options.
• Assist customers in choosing providers and maximizing benefits.
• Schedule appointments and coordinate with internal teams and specialists.
• Provide accurate, timely resolutions to customer concerns.
• Deliver excellent customer experiences with empathy and active listening.
• Support members, families, and providers to improve care confidence.

Skills

Customer service

Communication skills

Problem solving

Education

College graduate or SHS

Job description

Optum in Makati is seeking a Customer Service Representative to help members navigate benefits and services with empathy and professionalism. Fresh graduates or experienced professionals are welcome; onsite in Makati with rotating shifts.

You will respond to inquiries, educate members on plans, assist in selecting providers, and coordinate with internal teams to resolve issues, delivering exceptional customer experiences that support healthier lives.