Verification of Benefits (VOB) Specialist – Ophthalmology Experience (Onsite)

Snapscale; Philippines; On-site; PHP 279,000 - 468,720; Full time

Benefits offered by this job

Health Maintenance Organization (HMO)

Government‑mandated benefits

13th month pay

Night differential pay

Transportation allowance

Perfect attendance bonus

Other employee incentives

Yearly salary increase

Free lunch everyday

Opportunities for career growth and发展

Fun and supportive working environment

Job summary

Snapscale is seeking a skilled Medical Virtual Assistant with Ophthalmology experience to support a US-based Ophthalmology clinic in an onsite setup. The role focuses on insurance verification, prior authorization processing, patient scheduling, and EMR management to ensure a seamless patient experience.

The ideal candidate will have hands-on experience supporting U.S. Ophthalmology practices, including patient coordination and healthcare administration, while maintaining HIPAA compliance and

Qualifications

• Experience working with a US-based Ophthalmology clinic or physician
• Hands-on experience with insurance verification and prior authorization processing
• Experience with EMR/EHR systems, patient scheduling, appointment confirmations, and inbound call handling
• Strong written and verbal English communication skills

Responsibilities

• Verify vision and medical insurance eligibility, benefits, copays, deductibles and coverage limitations
• Process insurance verification and initiate prior authorization requests as required
• Contact insurance carriers to resolve eligibility discrepancies and document verification details in the practice management system
• Answer inbound calls and assist patients with scheduling, rescheduling, appointment confirmations, reminders and inquiries
• Manage patient records and maintain accurate documentation using EMR/EHR systems
• Coordinate with clinic staff regarding insurance issues, same-day verification requests and scheduling exceptions
• Ensure HIPAA compliance and maintain accurate patient and insurance documentation at all times

Skills

Insurance verification

Prior authorization

EMR/EHR

Patient scheduling

HIPAA compliance

Excellent English

Customer service

Detail-oriented

Multitasking

Job description

About the Role

Snapscale is seeking a skilled Medical Virtual Assistant with Ophthalmology experience to support a US-based Ophthalmology clinic in an onsite setup. In this role, you will be responsible for insurance verification, prior authorization processing, patient scheduling, appointment coordination, inbound call handling, and EMR management to ensure a seamless patient experience. The ideal candidate has hands‑on experience supporting U.S. Ophthalmology practices and is knowledgeable in patient coordination, insurance workflows, and healthcare administration.

Key Responsibilities

• Verify vision and medical insurance eligibility, benefits, copays, deductibles, and coverage limitations
• Process insurance verification and initiate prior authorization requests as required
• Contact insurance carriers to resolve eligibility discrepancies and document verification details in the practice management system
• Answer inbound calls and assist patients with scheduling, rescheduling, appointment confirmations, reminders, and general inquiries
• Manage patient records and maintain accurate documentation using EMR/EHR systems
• Coordinate with clinic staff regarding insurance issues, same-day verification requests, and scheduling exceptions
• Ensure HIPAA compliance and maintain accurate patient and insurance documentation at all times

Perks

• Health Maintenance Organization (HMO)
• Government‑mandated benefits
• 13th month pay
• Night differential pay
• Transportation allowance
• Perfect attendance bonus
• Other employee incentives
• Yearly salary increase
• Free lunch everyday
• Opportunities for career growth and development
• Fun and supportive working environment

Requirements

• Must have experience working with a US- based Ophthalmology clinic or physician (required)
• Must have hands‑on experience with insurance verification and prior authorization processing
• Experience with EMR/EHR systems, patient scheduling, appointment confirmations, and inbound call handling
• Experience verifying vision and medical insurance benefits, including copays, deductibles, and coverage limitations
• Experience communicating directly with insurance providers to resolve eligibility and authorization issues
• Medical billing and coding experience is an advantage
• Strong written and verbal English communication skills
• Excellent customer service and patient communication skills
• Highly organized, detail‑oriented, and able to manage multiple tasks efficiently
• Must be willing to work in an onsite setup