Virtual Optometry Receptionist

NEODIX; Remote; PHP 400,000 - 600,000; Full time

Job summary

A healthcare service provider based in the Philippines is seeking a Virtual Medical Receptionist. This role involves greeting patients, scheduling appointments, maintaining patient records, and assisting with insurance verifications. Ideal candidates should be knowledgeable in the Eyefinity EHR system, have excellent communication skills, and be able to work night shifts. Strong typing skills and a customer service mindset are essential. Work from home setup is required.

Qualifications

• Fluent in speaking and writing English.
• Must have a quiet work environment and good lighting.
• Able to work night shifts (9pm-6am PH time).

Responsibilities

• Greet patients and schedule appointments.
• Handle patient inquiries and offer support.
• Maintain accurate patient records and data integrity.

Skills

Knowledge of Eyefinity EHR system

Handling various vision insurance plans

Proficient in medical terminologies

Excellent customer service skills

Strong typing and data entry skills

Education

Degree or certificate in nursing or related field

Tools

Weave

Electronic Medical Records

Job description

As a Virtual Medical Receptionist, you will work directly

with our clients – doctors(Optometry) and other medical professionals based in the USA.

We help our clients improve workflow, save time, and remove the burden of in-room documentation. A Virtual Medical Receptionist can also help with back-office and administrative tasks.

Duties and responsibilities

• Greet patients virtually at reception desk, answer phones, schedule appointments
• Handle incoming and outgoing emails and phone calls professionally and on time.
• Update and maintain accurate patient records, ensuring data integrity and confidentiality.
• Prepare patients for office visits
• Collect and verify patient insurance benefits
• Collect patient co-pays and payments
• Communicate with patients to provide pre-operative instructions and appointment information
• Collect necessary patient records and documentation prior to office appointments
• Schedule patient appointments and manage the appointment calendar efficiently.
• Manage patient follow-up care, coordinating with optometrists and scheduling necessary appointments.
• Provide prompt responses to patient inquiries, offering medical advice within the scope of practice.
• Enter relevant data into medical systems and update patient information as required.
• Handle verifications of medical insurance
• Support optometrists and other healthcare professionals, collaborating effectively with the virtual team.
• Ensure the accuracy and completeness of patient information at all times
• Work with the same client consistently, leading to the development of a long-lasting work relationship.
• Maintain confidentiality and adhere to HIPAA regulations at all times

Qualifications

• Must have knowledge for Eyefinity EHR system.
• Able to handle various vision insurance plans (such as Spectera, VSP, EyeMed)
• Able to handle inbound calls via Weave (around 30+ calls per day)
• Provide proof of education or training, such as a degree or certificate in your specialized field (nursing, medical transcription, preferred worked in optometry)
• Fluent speak and write in English. Proficient with medical (Specially optometry) terminologies and practices.
• Must have highly proficient computer skills, including use of Electronic Medical Records
• Have strong typing and data entry skills
• Must have excellent customer service and communication skills
• Able to work at night i.e 9pm-6am (9am – 6pm US EST time)
• A customer service mindset and ability to verify data accuracy.
• Submit an NBI clearance
• Provide a valid, government-issued photo ID (such as Drivers License, Postal ID, UMID, Passport)
• Work from home: Have a quiet work environment and a professional, neutral background with decent lighting (examples will be provided)
• Internet subscription/speed: At least 25mbps (DSL/Fiber only)