Mandarin Speaking Healthcare Virtual Assistant (Remote)

Snapscale; Davao City; Remote; PHP 446,000 - 670,000; Full time

Benefits offered by this job

HMO after 3 months

Attendance bonuses

Referral Bonus

Leave benefits

Internet allowance

Salary increase

Career growth

Supportive environment

Job summary

Snapscale is seeking a reliable Mandarin-speaking Healthcare Virtual Assistant (HVA) to support a US-based multi-specialty medical practice. The role includes administrative, front-office, and patient coordination tasks across Ophthalmology, Dermatology, and Orthopedics.

You will manage patient information with confidentiality and operate across multiple clinic locations. The ideal candidate is organized, proactive, and capable of handling multiple tasks while maintaining accuracy and

Qualifications

• Fluent in Mandarin and English.
• Experience as Healthcare Virtual Assistant or similar role.
• Familiarity with Ophthalmology, Dermatology or Orthopedics is a plus.
• Experience using EMR/EHR systems; ModMed is advantageous.
• Excellent attention to detail and organizational skills.
• Knowledge of HIPAA and protecting PHI.
• Ability to work independently and meet productivity targets.

Responsibilities

• Handle inbound patient calls, inquiries, and appointment scheduling using ModMed.
• Coordinate appointment rescheduling, cancellations, and updates via phone, email, and text.
• Assist with patient intake and ensure accurate collection and entry of patient information.
• Maintain and update patient records in the EMR system.
• Manage incoming and outgoing electronic faxes (e-faxes).
• Track and coordinate referrals.
• Assist with insurance verifications.
• Provide general administrative, receptionist, and front-office support to physicians across locations.
• Maintain organized patient records and confidentiality of medical information.

Skills

Mandarin

English

EMR/EHR systems

ModMed

Tools

EMR/EHR systems

ModMed

Job description

About the Role

Snapscale is looking for a reliable, detail-oriented Mandarin-speaking Healthcare Virtual Assistant (HVA) to support a US-based multi-specialty medical practice providing Ophthalmology, Dermatology, and Orthopedics services. This role involves providing administrative, front-office, and patient coordination support. The ideal candidate is organized, proactive, and capable of managing multiple administrative tasks while maintaining accuracy, professionalism, and confidentiality when handling patient information.

Responsibilities may include

• Handle inbound patient calls, inquiries, and appointment scheduling using ModMed.
• Coordinate appointment rescheduling, cancellations, and appointment updates through phone, email, and text.
• Assist with patient intake and ensure accurate collection and entry of patient information.
• Maintain and update patient records in the Electronic Medical Records (EMR) system.
• Manage incoming and outgoing electronic faxes (e-faxes).
• Track and coordinate referrals
• Assist with insurance verifications
• Provide general administrative, receptionist, and front-office support to physicians across multiple clinic locations.
• Maintain organized patient records and ensure the accuracy and confidentiality of medical information.

Perks

• HMO upon completion of 3 months
• Attendance bonuses and employee incentives
• Referral Bonus
• 24 leave benefits
• Internet allowance
• Annual salary increase based on performance appraisal
• Career growth and development opportunities
• Fun and supportive work environment

Requirements

• Fluent in Mandarin and English is required.
• Previous experience as a Healthcare Virtual Assistant, Medical Virtual Assistant, Medical Receptionist, Patient Coordinator, Medical Administrative Assistant, or similar healthcare role.
• Familiarity with Ophthalmology, Dermatology, or Orthopedics is an advantage.
• Experience using EMR/EHR systems; familiarity with ModMed is an advantage.
• Excellent attention to detail, organizational skills, and ability to manage multiple tasks.
• Comfortable communicating professionally with patients, physicians, hospitals, and healthcare staff.
• Knowledge of HIPAA and the importance of maintaining patient confidentiality and protecting PHI.
• Able to work independently, follow established workflows, and meet productivity expectations.
• Reliable, proactive, and committed to completing assigned tasks accurately and on time.