Appointment Setter | Healthcare Virtual Assistant (Onsite)

Snapscale; Philippines; On-site; PHP 223,200 - 390,600; Full time

Benefits offered by this job

Health Maintenance Organization (HMO)

Government-mandated benefits

13th month pay

Night differential pay

Transportation allowance

Perfect attendance bonus

Other employee incentives

Yearly salary increase

Free lunch everyday

Opportunities for career growth and development

Fun and supportive working environment

Job summary

Snapscale is seeking an experienced Healthcare Virtual Assistant (HVA) who excels in appointment setting to enhance patient experiences. This role is crucial for effective scheduling, communication, and healthcare coordination in a US clinical environment.

Qualified candidates should have a strong communication background, attention to detail, and a readiness to work onsite. The position offers a supportive environment, numerous perks, and opportunities for career growth.

Qualifications

• Experience in appointment setting (scheduling, rescheduling, confirming appointments, and patient follow-ups) is required.
• Must have experience working with US-based clinics and/or healthcare environments.
• Experience in EMR, insurance verification, patient coordination, and inbound call handling.

Responsibilities

• Verify patient benefits and insurance coverage.
• Reactivate past patients and maintain engagement.
• Answer inbound calls and assist with inquiries.
• Follow up on appointment confirmations and reminders.
• Schedule and reschedule patient appointments efficiently.

Skills

Appointment setting experience

Strong written and verbal English communication skills

Highly organized

Detail-oriented

Self-motivated

Job description

About the Role:

Snapscale is looking for an experienced Healthcare Virtual Assistant (HVA) with appointment setting experience to join our team as a skilled US Clinic Coordinator. This role plays a key part in ensuring a seamless patient experience through accurate scheduling, communication, and healthcare coordination. If you have strong communication skills, attention to detail, and a passion for healthcare, we’d love to hear from you!

Key Responsibilities:

• Verify patient benefits and insurance coverage
• Reactivate past patients and maintain engagement
• Answer inbound calls and assist with inquiries
• Follow up on appointment confirmations and reminders
• Make outbound calls to leads and potential patientsl>
• Schedule and reschedule patient appointments efficiently
• Processing refills and following clinic policies
• Manage electronic medical records (EMR)
• Auditing labs and following up on missing results
• Monitor and oversee the clinic’s virtual kiosks

Perks:

• Health Maintenance Organization (HMO)
• Government-mandated benefits
• 13th month pay
• Night differential pay
• Transportation allowance
• Perfect attendance bonus
• Other employee incentives
• Yearly salary increase
• Free lunch everyday
• Opportunities for career growth and development
• Fun and supportive working environment

Requirements:

• Experience in appointment setting (scheduling, rescheduling, confirming appointments, and patient follow-ups) is required
• Must have experience working with US-based clinics and/or healthcare environments
• Experience in EMR, insurance verification, patient coordination, and inbound call handling
• Experience in processing refills, auditing labs, and following up on lab results
• Medical billing and coding experience is a plus
• Strong written and verbal English communication skills
• Highly organized, detail-oriented, and self-motivated
• Must be willing to work onsite