Medical Virtual Assistant – Insurance Specialist (Onsite)

Snapscale; Davao City; On-site; PHP 391,000 - 614,000; Full time

Benefits offered by this job

HMO

Benefits

13th month pay

Career growth

Supportive environment

Job summary

Snapscale is seeking a reliable Healthcare Virtual Assistant to support a US-based Direct Primary Care practice. You will handle referral coordination, prior authorizations, insurance tasks, and patient follow-ups, working onsite in Davao City.

The role requires strong English communication, meticulous attention to detail, and experience with EMR/EHR systems. This is an on-site position with opportunities for career growth and a supportive team environment.

Qualifications

• Experience as Healthcare Virtual Assistant or similar healthcare role.
• Familiarity with insurance verification, referrals, and prior authorizations.
• Strong attention to detail and follow-through.
• Excellent written and spoken English communication.
• Experience with EMR/EHR systems preferred.

Responsibilities

• Manage patient referrals from assignment through completion.
• Process and coordinate prior authorization requests.
• Track open referrals and authorizations.
• Follow up with insurance companies and referral partners as needed.
• Assist with insurance verification and pre-authorization.
• Communicate with patients regarding status of referrals and authorizations.
• Update patient records in the EMR.
• Provide additional healthcare administrative support.

Skills

Referral coordination

Insurance verification

Prior authorization

EMR/EHR familiarity

English communication

Detail-oriented

Independent work

Tools

EMR/EHR systems

Microsoft Teams

Office 365

Job description

About the Role:

Snapscale is looking for a reliable, detail-oriented Healthcare Virtual Assistant (HVA) to support a US-based Direct Primary Care practice with referral coordination, prior authorizations, insurance-related administrative tasks, and patient follow-ups.

Responsibilities may include:

• Manage patient referrals from initial assignment through completion
• Process and coordinate prior authorization requests
• Track open referrals and prior authorizations
• Follow up with insurance companies, referral partners, and other healthcare organizations as needed
• Assist with insurance verification and pre-authorization
• Communicate with patients regarding referral and authorization status when appropriate
• Update patient records and administrative information in the EMR
• Provide additional healthcare administrative support as assigned

Perks:

• Health Maintenance Organization (HMO)*
• Government-mandated benefits*
• 13th month pay*
• Other employee incentives*
• Opportunities for career growth and development
• Fun and supportive working environment

Requirements:

• Previous experience as a Healthcare Virtual Assistant, Medical Virtual Assistant, Referral Coordinator, Prior Authorization Specialist, Medical Administrative Assistant, or similar healthcare role
• Familiarity with insurance verification, referrals, prior authorizations, and healthcare administrative workflows
• Exceptional attention to detail and follow-through
• Strong written and verbal English communication skills
• Experience working with EMR/EHR systems is preferred
• Comfortable using Microsoft Teams, Office 365, and other computer-based applications
• Able to work independently while maintaining consistent productivity and accountability
• Must be willing to work onsite in Davao