Medical Virtual Assistant - Onsite

Snapscale; Davao City; On-site; PHP 391,000 - 670,000; Full time

Benefits offered by this job

HMO

Government-mandated benefits

13th-month pay

Night differential pay

Transportation allowance

Perfect attendance bonus

Other employee incentives

Yearly salary increase

Free lunch everyday

Opportunities for career growth and开发

Job summary

Snapscale in Davao City seeks a Medical Virtual Assistant to support US-based healthcare providers. You will verify patient benefits, manage EMR, handle inbound calls, and schedule appointments while ensuring accuracy and empathy.

Ideal candidates have experience with US clinics or insurers, strong English communication, and excellent organizational skills. Willingness to work onsite is required to ensure seamless patient care and timely claim processing.

Qualifications

• Experience working with US-based clinics or health insurance companies.
• Experience with EMR/EHR systems and insurance verification.
• Experience processing refills, auditing labs, and following up on lab results is a plus.

Responsibilities

• Verify patient benefits and insurance coverage.
• Reactivate past patients and maintain engagement.
• Answer inbound calls and assist with inquiries.
• Follow up on appointment confirmations and reminders.
• Make outbound calls to leads and potential patients.
• Schedule and reschedule patient appointments efficiently.
• Processing refills and following clinic policies.
• Manage electronic medical records (EMR).
• Auditing labs and following up on missing results.
• Monitor and oversee the clinic's virtual kiosks.

Skills

US healthcare

EMR/EHR

Insurance verification

Inbound calls

Medical billing

Job description

Job Description:

Snapscale is seeking a skilled Medical Virtual Assistant to support US-based healthcare providers. If you have excellent communication skills, strong attention to detail, and a passion for delivering exceptional patient support, we'd love to hear from you!

Join our growing team and make a meaningful impact by helping healthcare practices provide outstanding patient care from behind the scenes

Key Responsibilities:

• Verify patient benefits and insurance coverage
• Reactivate past patients and maintain engagement
• Answer inbound calls and assist with inquiries
• Follow up on appointment confirmations and reminders
• Make outbound calls to leads and potential patients
• Schedule and reschedule patient appointments efficiently
• Processing refills and following clinic policies.
• Manage electronic medical records (EMR)
• Auditing labs & following up on missing results.
• Monitor and oversee the clinic's virtual kiosks

Perks:

• Health Maintenance Organization (HMO)
• Government-mandated benefits
• 13th-month pay
• Night differential pay
• Transportation allowance
• Perfect attendance bonus
• Other employee incentives
• Yearly salary increase
• Free lunch everyday
• Opportunities for career growth and development
• Fun and supportive working environment

Site Location

• Davao South - Gate #23 Central Park Ave, Bangkal, Davao City

Requirements:

• Must have experience working with US-based clinics and/or health insurance companies
• Must have experience in EMR, EHR, insurance verification, patient confirmation, and inbound calling
• Must have experience in processing refills, auditing labs, and following up on lab results.
• Experience in medical billing and coding is a plus!
• Soft skills such as empathy are essential, as you may be talking to people who have medical issues
• Proficient in both written and verbal English
• Organized and detail-oriented
• Must be willing to work onsite