US Physical Therapy Clinic Coordinator - Davao (Onsite)

Snapscale; Philippines; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Health Maintenance Organization (HMO)

Government-mandated benefits

13th month pay

Night differential pay

Transportation allowance

Perfect attendance bonus

Other employee incentives

Yearly salary increase

Free lunch everyday

Opportunities for career growth and development

Fun and supportive working environment

Job summary

Snapscale is looking for a Healthcare Virtual Assistant/US Clinic Coordinator in the Philippines to support a US-based Physical Therapy account. The role involves verifying patient benefits, scheduling appointments, and managing patient records accurately. Ideal candidates should have hands-on experience in a Physical Therapy clinic and excellent communication skills. Perks include HMO, 13th month pay, and opportunities for career growth. The position requires onsite work and a commitment to delivering seamless patient support.

Qualifications

• 6 months to 1 year of hands-on experience in a Physical Therapy clinic account.
• Experience with US based clinics and/or health insurance providers.
• Familiarity with EMR/EHR systems, insurance verification, and patient coordination.

Responsibilities

• Verify patient benefits and insurance coverage accurately.
• Schedule and reschedule patient appointments efficiently.
• Process and manage prior authorizations according to guidelines.
• Handle prescription refills and audit laboratory results.

Skills

Communication skills

Organizational skills

Detail-oriented

Patient coordination

Tools

EMR systems

EHR systems

Job description

Overview

Snapscale is seeking a highly skilled Healthcare Virtual Assistant/US Clinic Coordinator who can work onsite to support day-to-day operations of a US based Physical Therapy account. This role plays a critical part in ensuring a seamless patient experience through accurate coordination, communication, and clinical administrative support.

Key Responsibilities

• Verify patient benefits and insurance coverage with accuracy and timeliness
• Reactivate past patients and maintain engagement through consistent follow-ups
• Handle inbound calls and assist patients with inquiries in a professional and empathetic manner
• Conduct appointment confirmations, reminders, and outbound follow-ups
• Schedule and reschedule patient appointments efficiently
• Maintain and update patient records using EMR systems
• Perform medical chart scrubbing to ensure data accuracy and completeness
• Process and manage prior authorizations in accordance with payer and clinic guidelines
• Handle prescription refills in compliance with clinic protocols
• Audit laboratory results and follow up on missing or pending reports
• Monitor and support virtual clinic workflows and coordination tasks

Perks

• Health Maintenance Organization (HMO)
• Government‑mandated benefits
• 13th month pay
• Night differential pay
• Transportation allowance
• Perfect attendance bonus
• Other employee incentives
• Yearly salary increase
• Free lunch everyday
• Opportunities for career growth and development
• Fun and supportive working environment

Requirements

• Minimum 6 months to 1 year of hands‑on experience in a Physical Therapy clinic account (required)
• Experience working with US based clinics and/or health insurance providers
• Experience in EMR/EHR systems, insurance verification, patient coordination, and inbound call handling
• Experience in medical chart scrubbing and prior authorization processing
• Experience in refill processing, lab result auditing, and follow‑up coordination
• Medical billing and coding experience is an advantage
• Strong written and verbal English communication skills
• Highly organized, detail‑oriented, and self‑motivated
• Must be willing to work onsite