Appointment Setter | Healthcare Virtual Assistant Snapscale

School Of Virtual Assistance (SOVA); Hinoba-an; Hybrid; PHP 628,000 - 1,256,000; Full time

Benefits offered by this job

Health Maintenance Organization (HMO)

Competitive pay

Government-mandated benefits

13th month pay

Night differential pay

Internet allowance

Perfect attendance bonus

Yearly salary increase

Opportunities for career growth and发展

Job summary

Snapscale is seeking an experienced Healthcare Virtual Assistant (HVA) with appointment setting to join our team as a US Clinic Coordinator in a remote setup. You will ensure a seamless patient experience through accurate scheduling, confirmations, and effective coordination with clinics.

The ideal candidate has strong English communication, attention to detail, and prior experience with EMR systems, insurance verification, and patient follow-ups.

Qualifications

• Experience in appointment setting (scheduling, rescheduling, confirming appointments, and patient follow-ups).
• Must have experience working with US-based clinics and/or healthcare environments.
• Experience in EMR, insurance verification, patient coordination, and inbound call handling.

Responsibilities

• Verify patient benefits and insurance coverage
• Reactivate past patients and maintain engagement
• Answer inbound calls and assist with inquiries
• Follow up on appointment confirmations and reminders
• Make outbound calls to leads and potential patients
• Schedule and reschedule patient appointments efficiently
• Process refills and follow clinic policies
• Manage electronic medical records (EMR)
• Audit labs and follow up on missing results
• Monitor and oversee virtual clinic kiosk workflows

Skills

Appointment setting

US clinic coordination

English communication

Attention to detail

Remote work discipline

Tools

EMR

Job description

About the Role:

Snapscale is looking for an experienced Healthcare Virtual Assistant (HVA) with appointment setting experience to join our team as a skilled US Clinic Coordinator in a remote setup. This role plays a key part in ensuring a seamless patient experience through accurate scheduling, communication, and healthcare coordination. If you have strong communication skills, attention to detail, and a passion for healthcare, we’d love to hear from you!

Key Responsibilities:

• Verify patient benefits and insurance coverage
• Reactivate past patients and maintain engagement
• Answer inbound calls and assist with inquiries
• Follow up on appointment confirmations and reminders
• Make outbound calls to leads and potential patients
• Schedule and reschedule patient appointments efficiently
• Process refills and follow clinic policies
• Manage electronic medical records (EMR)
• Audit labs and follow up on missing results
• Monitor and oversee virtual clinic kiosk workflows

Perks:

• Health Maintenance Organization (HMO)
• Competitive pay
• Government-mandated benefits
• 13th month pay
• Night differential pay
• Internet allowance
• Perfect attendance bonus
• Yearly salary increase
• Opportunities for career growth and development

Requirements:

• Experience in appointment setting (scheduling, rescheduling, confirming appointments, and patient follow-ups) is required
• Must have experience working with US-based clinics and/or healthcare environments
• Experience in EMR, insurance verification, patient coordination, and inbound call handling
• Experience in processing refills, auditing labs, and following up on lab results
• Medical billing and coding experience is a plus
• Strong written and verbal English communication skills
• Highly organized, detail-oriented, and self-motivated
• Must have a stable internet connection and a dedicated quiet workspace for remote work