Medical Scribes Team Lead | WFH

ISTA Personnel Solutions; Makati; Remote; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Competitive salary and benefits

Health Insurance with dependents

Night differential

Attendance Bonus

Paid time off

Leave credits convertible to cash

Performance Appraisal

Work-life balance

Career growth opportunities

Learning new skills encouragement

Job summary

ISTA Solutions is seeking an experienced Medical Scribes Team Lead to join our expanding team in Makati, Philippines. You will oversee daily scribe operations, ensure documentation quality, and coach a team of scribes across ECW-enabled workflows.

The role requires 2+ years of live scribing experience, 1+ year of leadership exposure, strong English communication, and comfort with night shifts. You will train new scribes and collaborate with multiple departments to enhance patient documentation

Qualifications

• Must be a graduate of any medical course.
• With at least 1 year of Team Lead / Supervisory / SME experience under a healthcare account.
• Must have 2 years of Medical Scribes experience (Live Scribing).
• With experience in ECW.
• Averaging 50-60 WPM.
• Excellent verbal and written English skills.
• Amenable working night shift.

Responsibilities

• Plan daily workflow and assignments.
• Monitor productivity and 40-chart target.
• Manage coverage, pending tasks, and workload.
• Audit scribe documentation for accuracy and completeness.
• Track quality trends and provide weekly reports.
• Conduct coaching and performance reviews.
• Create improvement plans and apply feedback.
• Prepare weekly production and issue reports.
• Provide leadership updates.
• Train and onboard new scribes.
• Provide ongoing support, feedback, and escalation.
• Converting transcribed diagnostic test results, procedures, and consultation notes into applicable report formats
• Typing out the full forms of medical abbreviations and acronyms, as well as the formal versions of medical jargon
• Collaborate with team members and other departments to improve overall customer experience

Skills

Team leadership

Live scribing

ECW experience

English proficiency

Typing 50-60 WPM

Night shift readiness

Education

Medical course graduate

Job description

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Medical Scribes Team Lead to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Account specific roles and responsibilities:

Daily Operations

• Plan daily workflow and assignments.
• Monitor productivity and 40-chart target.
• Manage coverage, pending tasks, and workload.

Quality Management

• Audit scribe documentation for accuracy and completeness.
• Track quality trends and provide weekly reports.

Coaching & Development

• Conduct coaching and performance reviews.
• Create improvement plans and apply feedback.

Reporting

• Prepare weekly production and issue reports.
• Provide leadership updates.

Training & Support

• Train and onboard new scribes.
• Provide ongoing support, feedback, and escalation.

Scribing

• Converting transcribed diagnostic test results, procedures, and consultation notes into applicable report formats
• Typing out the full forms of medical abbreviations and acronyms, as well as the formal versions of medical jargon
• Collaborate with team members and other departments to improve overall customer experience

• Must be a graduate of any medical course
• With at least 1 year Team Lead / Supervisory / SME experience under a healthcare account
• Must have 2 years of Medical Scribes experience (Live Scribing)
• With experience in ECW
• Averaging 50-60 WPM
• Excellent verbal and written English skills
• Amenable working night shift

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives