Medical Scheduling Specialist - ESR & Provider Coordination

International Sos; Philippines; On-site; PHP 300,000 - 420,000; Full time

Job summary

International SOS is seeking a detail-oriented Scheduler for the QTC VA Programme to support medical examination service requests (ESRs). You will coordinate ESR scheduling, liaise with providers and clients, and maintain accurate records while ensuring exceptional service and operational efficiency.

The role requires strong communication, organization, and the ability to manage multiple priorities in a fast-paced environment, with a high level of confidentiality and professionalism.

Qualifications

• Experience in customer service, scheduling, coordination or administrative roles.
• Strong communication, problem-solving and organizational abilities.
• Proficiency in Microsoft Office and database systems.
• Ability to multitask in a fast-paced environment with professionalism.
• Demonstrated confidentiality and accountability.
• Fluent written and spoken English.

Responsibilities

• Coordinate and manage medical examination service requests (ESRs).
• Schedule appointments and liaise with providers, clients, and internal teams.
• Maintain accurate case records, documentation and database updates.
• Ensure timely follow-up on cases and service delivery milestones.
• Support billing processes and payment guarantee requirements.
• Escalate issues and ensure compliance with procedures.
• Build and maintain relationships with stakeholders.

Skills

Customer service experience

Scheduling & coordination

Administrative skills

Communication skills

Time management

Confidentiality

English proficiency

Tools

Microsoft Office (Outlook, Word)

Database systems

Job description

International SOS is seeking a detail-oriented Scheduler for the QTC VA Programme to support medical examination service requests (ESRs). You will coordinate ESR scheduling, liaise with providers and clients, and maintain accurate records while ensuring exceptional service and operational efficiency.

The role requires strong communication, organization, and the ability to manage multiple priorities in a fast-paced environment, with a high level of confidentiality and professionalism.